#User involvement

A link to a larger reproduction is here.

In the 14th episode of the Better cities - The contribution of digital technology-series, I investigate the digitization policy of the municipality of Amsterdam based on the guidelines and ethical principles formulated earlier.

Digitalization policy

25 years ago, Amsterdam Digital City was a frontrunner in access to public internet. Now the city wants to lead the way as a free, inclusive, and creative digital city. How the municipality wants to do this is described for the first time in the memorandum A digital city for and by everyone (2019). A year later in the Digital City Agenda (2020), the goals have been reformulated into three spearheads: (1) responsible use of data and technology (2) combating digital inequality and (3) the accessibility of services. These three spearheads resulted in a series of concrete activities, of which a first evaluation was submitted to the municipal council in 2021. 'Protecting digital rights' has been added to the three spearheads. The illustration above is mentioning the four spearheads and the 22 activities.

This article is looking closer at Amsterdam’s digitalization policy by examining how it relates to the guidelines and ethical principles for digitization, which I compiled in the 9th edition. Because of the overlap, I have merged these into one list (see HERE), named Principles for socially responsible digitization policy. This list contains eight principles, each accompanied by a non-exhaustive set of guidelines. For each of these principles, I examine what Amsterdam has achieved until now. The numbers after the principles below refer to one or more of the 22 activities mentioned above. I add an example from outside Amsterdam to each principle.

1. Embedding (1, 4)

The digital agenda is part of a democratically established and coherent urban agenda.
• The Municipality of Amsterdam is building a broad knowledge network in the field of responsible use of data and digital technology together with AMS Institute, Amsterdam University of Applied Sciences, Waag Society, and others. This network will conduct research into the impact of technology on the city.

In 2017, the Foresight Lublin 2050 project was launched in the Polish city of Lublin to define opportunities and threats related to socio-economic, environmental, and technological development. Its mission is that decisions about technology should be made based on the real needs of residents and should be involved in the design and implementation of policies. As part of the democratic nature of decision-making in Lublin, residents determine the allocation of budget resources.

2. Equality, inclusiveness, and social impact (16, 17, 19, 20)

Making information and communication technology accessible to everyone
• The Municipality of Amsterdam is making public services accessible, understandable, and usable for everyone, online and offline. Research among low-literate target groups has provided clues to reach these goals.
• The Online Implementation Agenda provides information about current policy (volg.amsterdam.nl). Mijn Amsterdamprovides information about neighborhood-level projects and opportunities to participate in them.
• Vulnerable citizens will find hardware to use the Internet in several places and free Wi-Fi is also available. Several thousand laptops have been distributed.
• The development of digital skills is supported together with social partners. For example, a 'train-the-trainer' program has been carried out with Cybersoek and the Public Library will introduce all visitors in the coming years to the themes of data literacy and digital freedom.
• Through the partnership with TechConnect 50,000 extra people from underrepresented groups are made aware of the technology labor market.
• The municipality considers the roll-out of the 5G network desirable but is following critical research into the health risks of this network. The 5G Field lab is used to study the applications of 5G and their importance for residents.

Barcelona and Madrid are forerunners regarding of digital participation, thanks to their resp. networks Decide and Decide Madrid. Residents use these networks on a large scale as a source of information and to participate in discussions and (advisory) voting. Much of what the city council discusses came up through these forums.

3. Justice (2, 15, 20)

Prevent that the application of digital systems results in concentration and abuse of power.
• The Amsterdam Intelligence Agenda sets conditions for algorithms to prevent discrimination. Partly in this context, several algorithms will be audited annually, and algorithms will be placed in a register.
• The Civic AI Lab will explore the (unintended) implications of algorithms related to unequal treatment and discrimination.
• An exploration of the best way to provide low-threshold access has been launched for the domains of care and education.

With its 116-page Strategy for the ethical use of artificial intelligence (AI), New York focuses on using AI to better serve residents, building AI know-how within government, modernizing data infrastructure, city policy on AI, developing partnerships with external organizations and promoting equal opportunities.

4. Human Dignity (20)

Prevent technology from alienating people from their unique qualities and instead ensure that it stimulates their fulfillment.
• The 'Modere overheid’ program investigates how digitization can support different domains of the municipal organization. Examples are better matching of job seekers and work, helping 18-year-olds manage their finances, (early) identification of people with debts, providing information about cleaning and management of the city.

The Database of ‘Affordable Housing Listings, Information, and Applications’ allows San Francisco residents to search the entire range of affordable housing and express their interest through a simple, multi-lingual form. A candidate resident is selected from the submitted applications by drawing lots, who then submits a more detailed application. The procedure has been developed entirely in open-source software and other cities are joining this initiative.

5. Autonomy and privacy (3, 5, 6, 14, 15)

Recognition of human autonomy and the right to reside and move in public space without being observed digitally
• The municipality has established a data strategy that gives residents more control over their own data.
• The municipality works with other municipalities on data minimization via the IRMA app. Via this app residents can pass on damage reports. In the future, this app can form the basis for making available a digital identity to all citizens.
• The Responsible Sensing Lab investigates privacy-friendly methods to collect data in a responsible way using sensing. The mmWave sensor, for example, measures crowds without collecting personal data.
• A register maps installed sensors. A sensor regulation will make it mandatory to register sensors in the public space.

To protect residents' privacy, Seattle's government has taken a series of steps that make the city an undisputed frontrunner in this regard. The city has appointed a chief privacy officer, established a set of guiding privacy principles, and established a privacy advisory committee composed of both citizens and government officials. An important part is the implementation of a privacy impact assessment every time the municipality develops a new project in which personal data is collected.

6. Open data, open software, and interoperability (9, 13, 18)

Data architecture, including standards, agreements and norms aimed at reusing data, programs and technology and preventing lock-in.
• The municipal policy regarding open data is 'open, unless. The urban platform data.amsterdam.nl attracts 2500 unique visitors per day.
• The municipality's sourcing and open-source strategy establishes the reuse of existing resources, the use of standards and the availability of software developed by the municipality.
• Together with knowledge institutions and companies, the municipality is developing the Amsterdam Data Exchange, in which the parties involved regulate which data they exchange. Agreements have been made with the Central Dutch Statistics Office (CBS) about making data available.
• The Tada principles are the starting points for responsible data use. They regulate the authority of the users and determine the use of data and that it is open and transparent. It is envisaged that other Amsterdam institutions and companies will also adopt these principles.
• Residents can view their personal data via My Amsterdam. This also applies to entrepreneurs.

To support startups, the Seoul City Council has developed My Neighborhood Analysis, a tool that contains an unprecedented amount of commercial information. This includes datasets from Seoul's entire business ecosystem, such as business licenses, ownership information, rental rates, and transportation ticket data. When users enter information about the proposed business type, they get an overview of business performance in the neighborhood to be explored and an indication of the expected level of risk for a new business. Users can select peer companies to understand their historical performance.

7. Safety (7, 9)

Preventing and combating internet crime and limiting its consequences.
• The municipality has drawn up a Digital Safety Agenda, partly aimed at keeping vital infrastructure in operation.

The municipality of The Hague has developed an IoT security monitor together with Cybersprint. It provides a real-time overview of all connected IoT devices within the city limits with detailed information such as their whereabouts and level of risk. The monitor has so far identified 3100 unsafe devices in The Hague. Usually, insecure devices don't use password or default passwords or outdated software.

8. Operational and Financial Sustainability (12, 20, 21)

Guaranteeing a reliable, robust Internet
• The municipality is in permanent consultation with the Internet and telephone providers to guarantee the stability of the networks.

Rolling out the fiber digital infrastructure accounts for 90% of the total cost. A "Dig Once" policy aims to reduce these costs through collaboration with stakeholders. In the case of new construction, the aim is to carry out all cable and pipeline work in one go, preferably by constructing a small, easily accessible tunnel under the sidewalk or street. This considerably increases the operational reliability of all (digital) facilities. With existing buildings, all maintenance and replacement work should be carried out in one go too.

Challenges

As can be expected, various bottlenecks arise in the implementation of the digital policy in Amsterdam. After all, this is a fast process involving many parties and interests, while technological developments are rapid. A lot of work still must be done in several areas gain support, both within the municipal apparatus, and with companies, organizations and inhabitants. This includes the Tada principles, compliance with the municipal sourcing strategy, the 'open unless' policy and the data minimization policy. There is also work to be done to develop a reliable digital infrastructure and to counteract (unintended) effects when using artificial intelligence. Increasing digital self-reliance and creating the preconditions for all residents to participate digitally requires structural embedding and financing.

Without doubt, the municipality of Amsterdam is energetically digitizing in a responsible manner. The city has a clear picture of the problems it faces and the direction of their solution. For me, as an outside-observer, it is less clear when, in the opinion of the municipality, the policy has been successfully implemented. Actions are taking place regarding each of the eight principles that I have drawn up, but they are not yet a coherent whole. This also applies to other cities too, but some of them are more advanced in certain areas, such as the digital participation of residents of Barcelona, Madrid, Lublin, the privacy policy of Seattle, the provision of information in Seoul and the ethically responsible use of AI in New York. Milou Jansen coordinator of the Cities Coalition for Digital Rights says about this strategy: New York's AI Strategy is a bold and inspiring example of how digital rights can find its way into the operationalization of AI policies. It shows the way forward to many other cities around the globe who likewise support an approach grounded in digital rights.

In my opinion, the municipality of Amsterdam has made great strides in the field of privacy (5) and open data (6). The biggest challenges are in the following areas (the numbers refer to the principles formulated by me):
• Embedding of the digitization policy in the other policy areas (1).
• Availability of Internet, computers, and digital skills for vulnerable groups (2).
• Use of digital means to increase the participation of the population in policy development and formulation (2).
• Conditions of workers in the gig economy (3).
• Oversight of the AI systems that make autonomous judgments about people (4).
• Fight against cybercrime (7).
• Future-proof infrastructure (8).

In the next episode I will shift the focus to digitizing activities of other Dutch municipalities.

The link below opens a preliminary overview of the already published and upcoming articles in the series Better cities: the contribution of digital technology. Click HERE for the Dutch version.

In the 13th episode of the Better cities -The contribution of digital technology-series I will continue the description of applications of digital technology and their evaluation based on relevant ethical principles treated in episode 9. Episode 12 discussed: (1) Internet of Things, (2) robotics, and (3) biometrics. Below, I will cover (4) Immersive technology (augmented and virtual reality), (5) blockchain and (6) platforms. By way of conclusion, I return to the implications of all these applications for governance.
The ethical principles mentioned in chapter 9 are: privacy, autonomy, security, control, human dignity, justice, and power relations.

4. Immersive technology (augmented and virtual reality)

Augmented reality adds information to our perception. The oldest examples are messages that pilots of super-fast fighter planes could read on their glasses, so that they eyes without interruption could follow their "target". Its most popular application is the game Pokémon Go. Additional information via the smartphone screen is also often available when visiting 'places of interest'. The infamous Google Glasses were an excellent tool for this purpose but due to the obvious risk of privacy violations their application soon came to an end. This is unfortunate for certain groups, for example the hearing impaired.
Virtual reality goes much further by replacing our sensory perception by images of an artificial world. This requires a special helmet, such as the oculus rift. Applications mainly find their way through gaming. But it is also possible to show the interior of a house in three dimensions or to take a virtual walk through a neighborhood that is yet to be built.

A primitive form of virtual reality was Second live, in which the screen gave access to an alternative reality, in which your avatar communicates with others’. That could go a long way, like someone who reported being raped by a fellow avatar. Nowadays, the capabilities of augmented reality are expanding rapidly. Think of a virtual space where the user meets others to converse, listen, or to do whatever.

Metaverse
Augmented reality takes you to the metaverse, which was first described by Neil Stephenson in his dystopian book Snow Crash in 1992. As the power of computers grew, the idea of the metaverse gained new impetus and recently Marc Zuckerberg announced that his new company Meta Platforms will gradually turn Facebook into a fully digital world. This immerses the users in the most diverse experiences, which they partly evoke themselves, such as communicating with other avatars, attending a concert, going to the disco, and getting acquainted with strangers and of course going to shops, because it remains a medium to make money.
Only recently, Microsoft has also announced that it would bring its operating system (Windows), web servers (Azure), communication networks (Teams and Linkedin) hardware (HoloLens), entertainment (Xbox) and IP (Minecraft) together in a virtual reality. The recent €60 billion-acquisition of game producer Activision Blizzard, producer of the Call of Duty video games, fits in with this policy and indicates that the company expects to make a lot of money with its version of the metaverse.
In the expected struggle between the titans, Amazon will probably join in and build the virtual mall of and for everyone's dreams.

It remains to be seen whether a younger generation, less consumer-addicted and more concerned about nature, is waiting for a completely artificial world. I hope not.

Privacy
The risks of augmented reality have been widely mentioned from the start. For example, for research purposes, Google had been given the right to remotely track the movements of the eyes of people wearing Google glasses. For the rest, it is not only governments and companies that will spy on people, but above all people will spy on each other.

Safety
After a short time, those who move through the metaverse develop balance problems. Worse is that the risk of addiction is high.

Human dignity
There is a danger that people who frequently dwell in imaginary worlds can no longer distinguish fake and real and alienate from themselves in the 'real' world and lose the social skills that are necessary in it.

Power relations
Big Tech is getting even more tools to analyze our preferences and influence us, including through deep fakes, which can imitate existing people in real life. This raises questions about the risks that citizens run, and about the even greater role of companies that offer immersive technology.

5. Blockchain

Blockchain makes it possible to record transactions (of money, securities, contracts, and objects) without the mediation of an authorized body (government, employer, bank, notary). The first version of blockchain was bitcoin, initially only intended for financial transactions. Today, there are hundreds of variants, of which Ethereum is the most widely used.
The essence of blockchain is that the database of all transactions, the ledger, is stored on everyone's computer and is therefore accessible to every user. Miners ensure that a cryptocurrency is only used for one transaction or that a contract is not changed afterwards by one of the parties involved. Once most miners have approved a series of transactions, these transactions together form an unchangeable block.
Miners are eager to approve blocks, because whoever turns out to have done so first will receive a significant fee in cryptocurrency. Mining takes time and, above all, requires a huge amount of computing power and therefore energy. Alternative methods are diligently sought, such as a method that mainly concerns the reputation of the miner.

Blockchain stems from a drive for radical decentralization and reduction of the power of states, banks, and companies. That has worked out differently in practice. It is mainly governments and large companies in the US, Russia, China, South Korea, and the Netherlands, for example Albert Heijn, that are ensuring a steady increase.

As a means of securely storing transactions and recording mutual obligations, as in the case of digital autonomous organizations and smart contacts, blockchain has more potential than as a cryptocurrency. An absolute precondition is finding an alternative for the high consumption of energy.

Privacy
Blockchain grew out of the pursuit of escaping the ubiquitous eavesdropping enterprises and state. That is why dubious transactions are preferably handled with cryptocurrency. There is no complete anonymity, because cryptocurrency must be regularly exchanged for official money,

Autonomy
Perhaps more human autonomy comes into its own in blockchain than in any other system. For this it is necessary to know how it works well. This is all the truer in the case of non-financial transactions.

Safety
There are certain risks: The moment a miner has more than 50% of the computer capacity, it can completely corrupt the system. This situation is not imaginary. In 2019, there were two Chinese miners who together owned more than the half of computer capacity.

Power relations
Not much is known about the position of miners. There is a tendency towards ever-increasing concentration, which carries dangers about the sustainability of the system. As concentration increases, cryptocurrency holdings will also become increasingly skewed. After all, it is the miners who ensure the expansion of the available amount of money.

6. Digital platforms

Companies such as Amazon, Uber and Airbnb represent a new form of economic activity that has far-reaching consequences for other companies and urban life. They essentially consist of digital platforms that bring providers and consumers together.

Imagine you are in Amazon's virtual fitting room. You sit on a chair and a series of models pass by all of which exactly have your figure and size and maybe also your appearance. You can vary endlessly what they are wearing, until you have found or put together the outfit of your dreams. This can apply to all conceivable purchases, up to cars, including a driving simulator. With the push of a button, it is ordered and a few hours later the drone drops your order at your doorstep.
Digital platforms bring together a range of digital technology applications, such as Internet of Things, robotics, immersive technology, artificial intelligence and blockchain, to monitor the immense flows of goods and services.

Privacy
In the world of platforms, privacy is of little or no importance. Companies want to earn as much as possible from you and therefore collect masses of information about your behavior, preferences, and expenses. This in exchange for convenience and free gadgets such as navigation, search engines and email.

Autonomy
Some platforms are part of the sharing economy. They enable direct transactions between people and, as in the case of Airbnb, provide an unprecedented range of accommodations from which to choose.

Justice
Employees in platform companies often have poor labor conditions. For example, Uber drivers are followed, checked, and assessed all day long. In distribution centers, all remaining human actions are prescribed down to the minute.
In these companies, a large gap arises between the small inner circle of managers and technicians and the large outer circle of "contractors" that the company has nothing to do with and who have nothing to do with the company.

Power relations
These companies also contribute to widening the gap between rich and poor; the unprecedentedly large earnings go to top management and shareholders and, where possible, tax is avoided.
Platforms like Airbnb make it possible to distort competition on a large scale; the accommodations they rent out do not comply with the safety and tax rules that apply to regular companies.
The growth of platforms that have taken on monopolistic forms is the major cause of urban disruption without contributing to the costs it entails for the community.

Back to governance

In the previous articles, I have elaborated a framework for dealing with digitization in a socially responsible manner. Two lines of thought developed in this, that of the value of digital technology and that of its ethical use.

The value of digital technology
Digital technology must be given shape and content as one of the tools with which a city works towards an ecologically and socially sustainable future. To help articulate what such a future means, I introduced Kate Raworth's ideas about the donut economy. The design of a vision of the future must be a broadly supported democratic process, in which citizens also test the solution of their inclining problems against the sustainable prosperity of future generations and that of people elsewhere in the world.
The most important question when it comes to (digital) technology is therefore which (digital) technological tools contribute to the realization of a socially and ecologically sustainable city?

The ethical use of technology
In the world in which we try to realize the sustainable city of the future, digital technology is developing rapidly, in the fort place under the influence of commercial and political interests. Cities are confronted with these technologies through powerful smart city technology marketing.
The most important question for cities to ask is How do we assess available technologies from an ethical perspective.

In the government of cities, both trains of thought come together: Together, the answers to these questions can lead to the choice, design, and application of digital techniques as part of the realization of a vision for an ecologically and socially sustainable future of the city.

In the next two articles I examine how ethical principles are dealt with in practice. In the first article I will put Amsterdam in the spotlight and next, I look at how several municipalities are digitizing responsibly in the context of the Agenda stad.

The link below opens an overview of all published and future articles in this series.

When
Call for applications open until March 20th. The program will last from April till June.

What
The AMS Startup Booster is a business idea development and validation program hosted by AMS Institute, aiming to help aspiring entrepreneurs turn their gut feeling into a business. The entrepreneurs are expected to pursue an impact-driven startup in the field of urban tech.

Lasting over 3-months, the AMS Startup Booster 2022 will start in April and run until June. The program will be hybrid, mainly digital and where possible live at the AMS Institute (Marineterrein, Amsterdam). The program is most effective when all teams are fully committed so during the aforementioned time period there is a minimum requirement of 16 hours per week for each member.

Program:
The program consists of 6 workshops focusing on customer discovery and problem-solution fit. During these workshops, the following topics will be addressed:

• Team fit
• Market segmentation & Customer personas
• Value Proposition & Business Model Canvas
• Hypotheses testing & Experiment design
• Pitching

In addition, a series of complementary masterclasses, peer-to-peer discussions and coaching sessions will be provided to the selected startups. We will close off with a DEMO DAY where the teams will get to showcase their business ideas and MVPs to a panel of experts and entrepreneurs.

Prizes:
For the 2 winning teams, AMS Startup Booster will offer in-kind prizes of 3K euros worth, which will include the following elements:

• Ongoing mentoring by business development experts
• A dedicated office/working space for the next 5 months
• Business promotion & exposure
• Access to a makerspace and prototyping experts
• Designing a real-life experiment in a living lab to further test the business idea
• Access to a large ecosystem of academics, city officials, private and public organizations.

In addition, connections with other programs and potential investors will be made.

For whom?
We are looking for ambitious students, researchers and young professionals who have an awesome business idea that could impact city life and solve metropolitan challenges. Please note we are looking for teams not a single founder.

Registration
Apply for the AMS Startup Booster via this form. Applications should be submitted no later than March 20th.

In the 12th and 13th episode of the series Better cities: The contribution of digital technology, I will use the ethical principles from the 9th episode to assess several applications of digital technology. This episode discusses: (1) Internet of Things, (2) robotics and (3) biometrics. Next week I will continue with (4) Immersive technology (augmented and virtual reality), (5) blockchain and (6) platforms.

These techniques establish reciprocal connections (cybernetic loops) between the physical and the digital world. I will describe each of them briefly, followed by comments on their ethical aspects: privacy, autonomy, security, control, human dignity, justice, and power relations, insofar relevant. The book Opwaarderen: Borgen van publieke waarden in de digitale samenleving. Rathenau Instituut 2017 proved to be valuable for this purpose. Rathenau Institute 2017.

1. Internet-of-Things

The Internet-of-Things connects objects via sensors with devices that process this data (remotely). The pedometer on the smartphone is an example of data collection on people. In time, data about everyone's health might be collected and evaluated at distance. For the time being, this mainly concerns data of objects. A well-known example is the 'smart meter'. More and more household equipment is connected to the Internet and transmits data about their use. For a long time, Samsung smart televisions had a built-in television camera and microphone with which the behavior of the viewers could be observed. Digital roommates such as Alexa and Siri are also technically able to pass on everything that is said in their environment to their bosses.

Machines, but also trains and trucks are full of sensors to monitor their functioning. Traffic is tracked with sensors of all kinds which measure among many others the quantity of exhaust gases and particulate matter. In many places in the world, people are be monitored with hundreds of thousands CCTV’s. A simple signature from American owners of a Ring doorbell is enough to pass on to the police the countenance of those who come to the front door. Orwell couldn't have imagined.

Privacy
Internet of Things makes it possible to always track every person, inside and outside the home. When it comes to collecting data in-house, the biggest problem is obscurity and lack of transparency. Digital home-law can be a solution, meaning that no device collects data unless explicit permission is given. A better solution is for manufacturers to think about why they want to collect all this data at all.
Once someone leaves the house, things get trickier. In many Dutch cities 'tracking' of mobile phones has been banned, but elsewhere a range of means is available to register everyone's (purchasing) behavior. Fortunately, legislation on this point in Europe is becoming increasingly strict.

Autonomy
The goal of constant addition of more 'gadges' to devices and selling them as 'smart' is to entice people to buy them, even if previous versions are far from worn out. Sailing is surrounded by all of persuasive techniques that affect people's free will. Facebook very deftly influences our moods through the selection of its newsfeeds. Media, advertisers, and companies should consider the desirability of taking a few steps back in this regard. For the sake of people and the environment.

Safety
Sensors in home appliances use to be poorly secured and give cybercriminals easy access to other devices. For those who want to control their devices centrally and want them to communicate with each other’s too, a closed network - a form of 'edge computing' - is a solution. Owners can then decide for themselves which data may be 'exposed', for example for alarms or for balancing the electricity network. I will come back to that in a later episode.

Control
People who, for example, control the lighting of their home via an app, are already experiencing problems when the phone battery is empty. Experience also shows that setting up a wireless system is not easy and that unwanted interferences often occur. Simply changing a lamp is no longer sufficient to solve this kinds of problems. For many people, control over their own home slips out of their hands.

Power relations
The digital component of many devices and in particular the dependence on well-configured software makes people increasingly dependent on suppliers, who at the same time are less and less able to meet the associated demand for service and support.

2. Robotics

Robotics is making its appearance at great speed. In almost every heart surgery, robotics is used to make the surgeon's movements more precise, and some operations are performed (almost) completely automatically. Robots are increasingly being used in healthcare, to support or replace healthcare providers. Also think of robots that can observe 3D and crawl through the sewage system. They help to solve or prevent leakages, or they take samples to detect sources of contamination. Leeds aims to be the first 'self-repairing city' by 2035. ‘Self-driving' cars and metro trains are other examples. Most warehouses and factories are full of robots. They are also making their appearance in households, such as vacuum cleaners or lawnmowers. Robots transmit large amounts of information and are therefore essential parts of the Internet of Things.

Privacy
Robots are often at odds with privacy 'by design'. This applies definitely to robots in healthcare. Still, such devices are valuable if patients and/or their relatives are sufficiently aware of their impact. Transparency is essential as well as trust that these devices only collect and transmit data for the purpose for which they are intended.

Autonomy
Many people find 'reversing parking' a problem and prefer to leave that to robotics. They thereby give up part of their autonomous driver skills, as the ability to park in reverse is required in various other situations. This is even more true for skills that 'self-driving' cars take over from people. Drivers will increasingly find themselves in situations where they are powerless.
At the same time, robotics is a solution in situations in which people abuse their right to self-determination, for example by speeding, the biggest causes of (fatal) accidents. A mandatory speed limiter saves untold suffering, but the 'king of the road' will not cheer for it.

Safety
Leaving operations to robots presupposes that safety is guaranteed. This will not be a problem with robotic lawnmowers, but it is with 'self-driving cars'. Added to this is the risk of hacking into software-driven devices.

Human dignity
Robots can take over boring, 'mind-numbing' dangerous and dirty work, but also work that requires a high degree of precision. Think of manufacturing of computer chips. The biggest problems lie in the potential for job takeovers, which not only has implications for employment, but can also seriously affect quality. In healthcare, people can start to feel 'reified' due to the loss of human contact. For many, daily contact with a care worker is an important instrument against loneliness.

3. Biometrics

Biometrics encompasses all techniques to identify people by body characteristics: iris, fingerprint, voice, heart rhythm, writing style and emotion. Much is expected of their combination, which is already applied in the passport. There is no escaping security in this world, so biometrics can be a good means of combating identity fraud, especially if different body characteristics are used.
In the US, the application of facial recognition is growing rapidly. In airports, people can often choose to open the security gate 'automatically’ or to stand in line for security. Incode, a San Francisco startup, reports that its digital identity recognition equipment has already been used in 140 million cases by 2021, four times as many as in all previous years combined.

Privacy
In the EU, the privacy of residents is well regulated by law. The use of data is also laid down in law. Nevertheless, everyone's personal data is stored in countless places.
Facial recognition is provoking a lot of resistance and is increasingly being banned in the public space in the US. This applies to the Netherlands as well.
Biometric technology can also protect privacy by minimization of the information: collected. For example, someone can gain access based on an iris scan, while the computer only checks whether the person concerned has authorization, without registering name.
Cyber criminals are becoming more and more adept at getting hold of personal information. Smaller organizations and sports clubs are especially targeted because of their poor security. If it is also possible to obtain documents such as an identity card, then identity fraud is lurking.

Safety
Combining different identification techniques as happens in passports, contributes to the rightful establishing someone's identity. This also makes counterfeiting of identity documents more difficult. Other less secured documents, for example driver's licenses and debit cards, can still be counterfeited or (temporarily) used after they have been stolen, making identity theft relatively easy.

Human dignity
The opposition to facial recognition isn't just about its obvious flaws; the technology will undoubtedly improve in the coming years. Much of the danger lies in the underlying software, in which bias is difficult to eliminate.
When it comes to human dignity, there is also a positive side to biometrics. Worldwide, billions of people are unable to prove who they are. India's Aadhar program is estimated to have provided an accepted form of digital identity based on biometrics to 1.1 billion people. The effect is that financial inclusion of women has increased significantly.

Justice
In many situations where biometric identification has been applied, the problem of reversed burden of proof arises. If there is a mistaken identity, the victim must prove that he is not the person the police suspect is.

To be continued next week.

The link below opens an overview of all published and future articles in this series. https://www.dropbox.com/s/vnp7b75c1segi4h/Voorlopig%20overzicht%20van%20materialen.docx?dl=0

AMS Institute is hosting the fourth online edition of the Urban Living Lab Winter School! A fun and intense training week with national and international city makers, urban change-makers, nosy researchers, experimental explorers, and hopefully you!

In this week, Urban Professionals and Researchers will explore the Urban Living Lab Methodology by working in mixed teams. Along with real-life cases, the methodology will unfold step by step.

Are you looking for some in-depth training for urban experimentation in multi-stakeholder surroundings? Please register for our Winter School.

Spots are limited, max 20 persons, so register as soon as possible via our AMS website.

Cases we will dive into of this edition:
- Circular Solar Panels fighting for Energy Poverty, Amsterdam Zuidoost
together with Zonnext
-Local Inclusive Future Energysystem (LIFE), Amsterdam Zuidoost

Date: March 7-11, 2022
Time: Full time, 9 AM-5 PM CET
Language: English
Where: Online (zoom)
Participants: Researchers, urban professionals from the public and private sector with a minimum of 5 years experience. (15 - 20 participants)

AMS Partners or teams over 3 persons, please contact Femke Haccou
femke.haccou@ams-institute.org

The eighth episode in the series Better cities - The contribution of digital technology provides a frame to seamlessly integrate the contribution of (digital) technology into urban policy. The Dutch versions of this and already published posts are here.

From the very first publication on smart cities (1992) to the present day, the solution of urban problems has been mentioned as a motive for the application of (digital) technology. However, this relationship is anything but obvious. Think of the discriminatory effect of the use of artificial intelligence by the police in the US – to which I will come back later – and of the misery it has caused in the allowance affair (toelagenaffaire) in the Netherlands.

The choice and application of (digital) technology is therefore part of a careful and democratic process, in which priorities are set and resources are weighed up. See also the article by Jan-Willem Wesselink and Hans Dekker: Smart city enhances quality of life and puts citizen first (p.15). Below, I propose a frame for such a process, on which I will built in the next five posts.

My proposal is an iterative process in which three clusters of activities can be distinguished:
• Developing a vision of the city
• The development and choice of objectives
• The instrumentation of the objectives

Vision of the city

The starting point for a democratic urban policy is a broadly supported vision of the city and its development. Citizens and other stakeholders must be able to identify with this vision and their voice must have been heard. The vision of the city is the result of a multitude of opposing or abrasive insights, wishes and interests. Balancing the power differences between parties involved is a precondition for making the city more just, inclusive, and democratic and the residents happier.

The concept of a donut economy is the best framework I know of for developing a vision of such a city. It has been elaborated by British economist Kate Raworth in a report entitled A Safe and Just Space for Humanity. The report takes the simultaneous application of social and environmental sustainability as principles for policy.

If you look at a doughnut, you see a small circle in the middle and a larger circle on the outside. The small circle represents 12 principles of social sustainability (basic needs). These principles are in line with the UN's development goals. The larger circle represents 9 principles of the earth’ long-term self-sustaining capacity. A table with both types of principles can be viewed here. Human activities in cities must not overshoot its ecological ceiling, thus harming the self-sustainable capacity of that entity. At the same time, these activities must not shortfall the social foundation of that city, harming its long-term well-being. Between both circles, a safe and just space for humanity - now and in the future - is created. These principles relate to both the city itself and its impact on the rest of the world. Based on these principles, the city can determine in which areas it falls short; think of housing, gender equality and it overshoots the ecological ceiling, for instance, in case of greenhouse gas emissions.

Amsterdam went through this process, together with Kate Raworth. During interactive sessions, a city donut has been created. Citizens from seven different neighborhoods, civil servants and politicians took part in this. The Amsterdam city donut is worth exploring closely.

The urban donut provides a broad vision of urban development, in particular because of the reference to both social and ecological principles and its global footprint. The first version is certainly no final version. It is obvious how Amsterdam has struggled with the description of the impact of the international dimension.

The formulation of desired objectives

Politicians and citizens will mention the most important bottlenecks within their city, even without the city donut. For Amsterdam these are themes like the waste problem, the climate transition, reduction of car use, affordable housing, and inclusion. The Amsterdam donut invites to look at these problems from multiple perspectives: A wide range of social implications, the ecological impact, and the international dimension. This lays the foundation for the formulation of objectives.

Five steps can be distinguished in the formulation of objectives:
• Determine where the most important bottlenecks are located for each of the selected themes, partly based on the city donut (problem analysis), for example insufficient greenery in the neighborhoods.
• Collect data on the existing situation about these bottlenecks. For example, the fact that working-class neighborhoods have four times fewer trees per hectare than middle-class neighborhoods.
• Make provisional choices about the desired improvement of these bottlenecks. For example, doubling the number of trees in five years.
• Formulate the way in which the gap between existing and desired situation can be bridged. For example, replacing parking spaces with trees or facade vegetation.
• Formulate (provisional) objectives.

This process also takes place together with stakeholders. More than 100 people were involved in the development of the circular economy plans in Amsterdam, mainly representatives of the municipalities, companies, and knowledge institutions.

Prioritizing objectives and their instrumentation

Given the provisional objectives, the search can begin for available and desirable resources, varying from information, legal measures, reorganization to (digital) techniques. The expected effectiveness, desired coherence, acceptability, and costs must be considered. With this knowledge, the goals can be formulated definitively and prioritized. It is also desirable to distinguish a short-term and long-term perspective to enable the development of innovative solutions.

The inventory, selection and ethical assessment of resources and the related fine-tuning of the objectives is best done in the first instance by teams representing different disciplines, including expertise in the field of digital technology, followed of course by democratic sanctioning.

My preference is to transfer the instrumentation process to an 'Urban Development and Innovation Department', modeled on the Majors Office of New Urban Mechanics (MONUM) in Boston. Changing teams can be put together from this office, which is strongly branched out with the other departments. In this way, the coherence between the individual goals and action points and the input of scientific research can be safeguarded. According to Ben Green, the author of the book The smart enough city and who has worked in MONUM for years, it has been shown time and again that the effect of technological innovation is enhanced when it is combined with other forms of innovation, such as social innovation.

From vision to action points: Overview

Below I give an overview of the most important building blocks for arriving at a vision and developing action points based on this vision:

1. The process from vision to action points is both linear and iterative. Distinguishing between the phases of vision development, formulating objectives and instrumentation is useful, but these phases influence each other mutually and eventually form a networked process.

2. Urban problems are always complicated, full of internal contradictions and complex. There are therefore seldom single solutions.

3. The mayor (and therefore not a separate alderman) is primarily responsible for coherence within the policy agenda, including the use of (digital) technology. This preferably translates into the structure of the municipal organization, for example an 'Urban Development and Innovation Department'.

4. Formulating a vision, objectives and their instrumentation is part of a democratic process. Both elected representatives and stakeholders play an important role in this.

5. Because of their complexity and coherence, the content of the policy agenda usually transcends the direct interests of the stakeholders, but they must experience that their problems are being addressed too.

6. Ultimately, each city chooses a series of related actions to arrive at an effective, efficient, and supported solution to its problems. The choice of these actions, especially when it comes to (digital) techniques, can always be explained as a function of the addressing problems.

7. The use of technology fits seamlessly into the urban agenda, instead of (re)framing problems to match tempting technologies.

8. Implementation is at least as important as grand plans, but without a vision, concrete plans lose their legitimacy and support.

9. In the search for support for solutions and the implementation of plans, there is collaboration with stakeholders, and they can be given the authority and resources to tackle problems and experiment themselves (‘right to challenge’).

10. In many urban problems, addressing the harmful effects of previously used technologies (varying from greenhouse gas emissions, air pollution to diseases of affluence) is a necessary starting point.

Back to digital technology

(Digital) technology is here to stay and it is developing at a rapid pace. Sometimes you wish it would slow down. It is very regrettable that not democratically elected governments, but Big Tech is the driving force behind the development of technology and that its development is therefore primarily motivated by commercial interests. This calls for resistance against Big Tech's monopoly and for reticence towards their products. By contrast, companies working on technological developments that support a sustainable urban agenda deserve all the support.

In my e-book Cities of the Future. Humane as a choice. Smart where that helps, I performed the exercise described in this post based on current knowledge about urban policy and urban developments. This has led to the identification of 13 themes and 75 action points, where possible with references to potentially useful technology. You can download the e-book here.

Six weeks ago, I started a new weekly series answering the question how digitization can contribute to the development of better cities and their surroundings. Technology alone cannot reach this goal. Far-reaching social and economic reforms are needed, also to ensure that the benefits of digitization are shared by everyone.

Below you will find links to the articles published until now:

Part A: Digital technology as a challenge

1. Prologue to a new series: Better cities. The role of digital technologies

2. Scare-off the monster behind the curtain: Big Tech’s monopoly

3. Ten years of smart city technology marketing

4. Digital social innovation: For the social good (and a moonshot)

5. Collect meaningful data and stay away from dataism

6. The Boston Smart City Playbook

7. The Future of Urban Tech. A project of the NYC Cornell University

Next up:
Part B: Digital instruments and ethics

8. Digital technology and the urban sustainability agenda. A frame

9. Ethical principles for digital technology

10. Accessibility, software, digital infrastructure, and data. The quest for ethics

11. Ethical principles and artificial intelligence

12. Ethical principles and applications of digital technology

13. Amsterdam benchmarked

14. ‘Agenda stad’ and digital instruments

Part C: Applications
15. Artificial intelligence abused
16. Government: services and participation
17. Mobility
18. Circular economy: Construction
19. Circular economy: Waste
20. Resilience
21. Energy transition
22. Health
23. Smart cities from scratch
24. Epilogue

Links to the Dutch versions, you will find below:

The seventh edition of the series Better cities. The contribution of digital technology is about forecasts, trends and signals regarding the role of technology in the development of cities, as seen by Cornell University's Future of Urban Tech-project. The Dutch versions of this and other already published posts are here.

A source of new insights

Technology has changed the planet for better and for worse. Will this change continue, and which direction will dominate? To answer this question, scientists at the Jacobs Institute at Cornell University in New York developed a horizon scan, named The Future of Urban Tech. At first, they made a content analysis of hundreds of recent scientific publications, from which they distilled 217 signals. These signals were grouped into 49 trends, full of contradictions. Each trend is tagged with an indication of time frame, probability, and societal impact. In the end, they modeled six forecasts. These describe dominant directions for change.

Readers can use the site in their own way. I started from the 17 sectors such as built environment, logistics, mobility, and energy and explored the related trends. It is also possible to start top-down with one of the six forecasts and examine its plausibility considering the related trends and signals. I will show below that each of the forecasts is challenging and invites further reading.

Content selection is supported by dynamic graphics, which connect all signals, trends and forecasts and enable the reader to see their interrelationships. Just start scrolling, unleash your curiosity and decide after some explorations how to proceed more systematically.

The website briefly describes each of the forecasts, trends, and signals. Each signal reflects the content of a handful of (popular) scientific publications, which are briefly summarized. Read the articles that intrigue you or limit yourself to the summary.

Take the time to explore this site as you will encounter many new insights and opinions. The link to the project is at the end of this article.

Below I will explain some aspects of the content of the project, followed by some caveats.

Six forecasts

The forecasts reflect the multiplicity of views in contemporary scientific literature, stimulating readers to form a judgment. The wording of the forecasts is reproduced in abbreviated form below.

1. All buildings, houses, means of transport, infrastructure, but also trees and parks will be connected with sensors and cameras and form one web.
Many buildings, buses, trains, and roads are already equipped with digital detection, but they are not linked yet up at city scale. The next decade will change this, which will, for example, mean a breakthrough in the management of energy flows, but also raise questions regarding privacy.

2. Cities will use advanced biotechnology to take livability to new heights.
Growing understanding of human dependence on nature will lead to mapping the physical-biological world as well as its threats and its blessings to humans. City authorities will equip trees, parks, and waterways with sensors to measure and control the vitality of ecosystems.

3. Resilient corridors will mitigate the impact of climate change, but citizens will be prepared for the inevitable shocks to come.
Cities will reduce CO2 emissions but also prepare for the inevitable consequences of climate change. Political and financial centers of power will be concentrated in places where the impact of climate change can be controlled by technical means.

4. Artificial neural networks provide advanced forms of machine learning with unparalleled predictive capabilities that will bring order to the chaos of urban life.
Machine learning and artificial intelligence will become inscrutable black boxes that make decisions without giving explanations. The ultimate questions are whether the machines to which we outsource our decisions can still be controlled themselves and whether the impact of spontaneous encounters and human ideas disappears if computers produce the best solutions after all?

5. New Screen Deal that redistributes the risks and benefits of urban technology.
“Everything remote” – learning, healthcare, work, and entertainment – is becoming the new normal. The predictive power of AI will lead to conflicts over the concentration of wealth and power that digital platforms cause. But on the other hand, new stakeholders will focus on equity.

6. A global supply chain for city-building technologies will 'crack the code of the city'.
In the smart cities-movement there is a tension between top-down and bottom-up, between proprietary versus open and between Big Tech and Makers. A new urban innovation industry will take dominance but will be more attuned to societal concerns. Governments, in turn, will have a clearer picture of the problems that the industry needs to solve. A public-private structure for investments and governance is indispensable to counter the power of Big Tech.

A few notes

As mentioned, each of the six forecasts is based on trends. Nine trends, in the case of the latest forecast mentioned above. Each trend is illustrated by a handful of signals, documented by various publications. One of the nine trends supporting the latter forecast is “Regional clustering from enterprises to ecosystems”, for example New York, London, Berlin, and Amsterdam. This refers to the growing power of local technology hubs, supported by regional capital and involving governments, start-ups, knowledge institutions and citizens. This concentration could even lead to a new “space race” between cities instead of countries. However, the underlying signals show that this "trend" is more open-ended and uncertain than its description warrants.

I went through many publications documenting the signals and concluded that "trends" essentially map the bandwidth within developments within a domain will occur. To me, this does not detract from the value of the exercise, because the more doubts there are about the future and the more insights we have into the forces that shape it, the more opportunities we have to influence the future.

As the six forecasts must match the open nature of the trends, I have reformulated each of these forecasts as pairs of conflicting directions for development.

1. The commercial or political interests behind urban technology versus the well-being and privacy of citizens.

2. The struggle between 'Big Tech' versus (supra)national political over leadership over technological development.

3. The infusion of technology into all domains of society versus acceptance of unpredictable outcomes of human interactions resulting from creativity, inner motives, and intuitive decisions.

4. Controlling nature through biotechnology versus restoring a balance between humans and natural ecosystems.

5. The concentration of power, political influence, and wealth through control over technology versus open licensing that allows technology to be used for the benefit of the entire world population.

6. Autonomous decision-making through machine learning and artificial intelligence versus the primacy of democratic and decentralized decision-making over the application of technology.

Studying the Future of Urban Tech-project has been a rich and thought-provoking learning experience and has helped fueling the insights underlying this series.

You can find the Future of Urban Tech project behind the link below:

https://futureofurbantech.org/introduction/

Hi dear friends,

I am interested in doing research or collaboration in projects focus on age-friendly city and smart city. An important coincidence for these fields is Gerontechnology (Gerontology + Technology). Developing mobility apps to facilitate the transportation and mobility of elders is an example of Gerontechnology. This can promote the active aging of elders in our neighborhoods and help them to do most of their outdoor activities independently. Please feel free to contact me (kazem55@ymail.com) if you think I can contribute to your company/ projects.

Thanks,

Kazem

This is the sixth episode of the Better Cities; The Contribution of Digital Technology series. It is about the expectations of the Majors Office of New Urban Mechanics (MONUM) in Boston from representatives of tech companies crowding its doors to sell turnkey "smart" solutions. The Dutch versions of the published posts in this series are here.

Jascha Franklin-Hodge, former head of MONUM, recalls meeting representatives of a Fortune 500 technology company that had tendered to equip all the city's lampposts with cameras and sensors. When asked if this equipment had already proven its worth elsewhere, the answer was that the company would appreciate Boston investigating it. It goes without saying that the city has resolutely rejected this 'offer'. It was one of many exhausting encounters with eager salespeople offering 'promising' technological solutions, with limited knowledge of urban problems. As a result, Franklin-Hodge and his colleague Nigel Jacob decided to incorporate the feedback normally given to these people into a document that they could share with companies. This became the famous Boston Smart City Playbook, with the primary purpose of propagating Boston's intent to develop technology that is responsible, people-centric and problem-driven.

Below I go through the book, paraphrasing (italics) and commenting on each chapter

Stop sending salespeople

The introduction to the booklet sighs, send us someone who knows about cities, someone who wants to talk to the residents about what they like (and don't like!) about Boston. The MONUM team appreciates when technologists come to talk about topics that matter rather than fire well well-prepared pitches. Shared understanding of urban problems and the nature of their solution is the only way to establish a long-term relationship between the company and the city. The team announces to ask examples of how the product has worked or failed elsewhere.

In addition, I believe that representatives of technology companies who believe that a vendor’s pitch will do, sometimes forget that their interlocutors are technologists too, who are often better educated than themselves. However, civil servants often lack knowledge of successful examples from elsewhere, therefore they sincerely hope that representatives of a technology company can provide these. Unfortunately, that rarely turns out to be the case. The best solution is pre-competitive triple-helix collaboration between representatives of municipalities, knowledge institutions and companies. Together they can compensate for each other's knowledge gaps.

Solving real problems for people

Municipal employees often feel that their colleagues from companies lack involvement and knowledge about the concerns of ordinary people. That's why the Playbook expects them to talk to workers, unemployed, entrepreneurs, artists, citizen groups, advocacy groups and architects before visiting MONUM. The team would like to know what companies have learned during this conversation and especially why their products will make a difference.

Such an assignment is not easy. Citizens are easy to speak out about their problems and come up with solutions too. These solutions rarely have a technological component. The tech companies itself must build bridges and ask citizens for their opinion. Even citizens they don't see the value of the proposed technologies, city councils can still be confident in their long-term value.

Don't worship efficiency

Efficiency must be part of the solution to any problem, as cities have finite resources and infinite needs. However, efficiency is never a motive in the phase in which alternative choices are weighed up. Once a choice has been made, the next step is to implement it as efficiently as possible.
Talking prematurely about efficiency often results from ignoring underlying political positions. The question is always: Efficient on the basis of which criteria, for what purposes and in whose interest? As Ben Green wrote in ''The smart enough city' (p. 14): For those on the front lines, words like “better” and “more efficient” are the tip of an iceberg, below which sit the competing interests and conflicting values of the city and the people who live in it. In my opinion, the same applies to the misuse of the adjective 'smart'.

To become a competent partner, representatives of tech companies must not only be familiar with urban problems, but also with current political debates and the mission of mayor and aldermen. Anyone who mentions arguments such as 'cost savings' and 'efficiency gains' as main motives in the discussion about technological solutions for urban problems will immediately be questioned about the real benefits and for whom.

Better decisions, not (just) better data

The price for the purchase of technology must be paid immediately. Often a city can only reap its benefits in the future. The problem is that the success of the technology acquired will depend at least as much on how it is applied. This in turn depends on the behavior of the people involved. The often have to adapt themselves and targeted management is required to bring about behavioral change. Technological innovation usually goes hand in hand with social innovation or at least behavioral change. This could be, for example, breaking through silos between departments whose data must be shared. In essence, the quality of the data depends on its ability to improve decisions. Better decisions, in turn, should pay off in greater satisfaction for all stakeholders involved.

In my opinion, representatives of tech companies do not think enough about the 'soft side' of implementing technological change. In addition, they neglect after-sales contacts, which can provide them with valuable information about the impact of organizational conditions on technological innovation.

Platforms make us go ¯\_(**ツ)_/¯

In 2015, Ross Atkin, a critic of smart cities, wrote his Manifesto for the clever city. In the 'clever city', technology is used radically bottom-up to solve the problems that ordinary citizens experience with as little data as possible and in a way that citizens can understand. In the smart city, 'platforms' are often proposed as networks of sensors that collect huge amounts of data because they can potentially be used to solve problems. But many problems that affect people, such as pollution, stench and particulate matter, have been known for years, as have their causes: factories, heavy traffic and unhealthy homes. Installing a sensor network delays the resolution of these problems and is at the expense of it.

Moreover, because of vendor lock-in municipalities risk being stuck for years to solutions that companies have developed, as long as there are no standards or there is no guarantee of interoperability. Representatives of technology companies should be asked what they believe to be the cheapest solution for collecting critical data and what the interoperability of this solution is.

Towards a "public" privacy policy

Police monitor video cameras throughout the city and transit companies use GPS trackers to detect the location of buses and trains. Since the observation of people in public space is increasing rapidly, the question is what is the bottom-line of privacy of citizens that must always be respected. Representatives of tech companies should be surveyed to make explicit the privacy risks of their technologies and whether these technologies meet data minimization requirements.

In my opinion, it is up to cities to draw up guidelines about internet safety, privacy security and data minimization, but also to make explicit which means are acceptable for crime prevention and law enforcement. The development of such guidelines is also an opportunity for pre-competitive collaboration between cities, companies, and knowledge institutions.

Ben Green, also a former member of the MONUM team and now a teacher at the Ford School of Public Policy, Michigan University, also refers to the Smart City Playbook in his work 'The smart enough city' and emphasizes that the last thing to happen is considering technology as imminent and inevitable, thus beyond dispute and deliberation (p. 7). Technology must always be justified by its proven contribution to human well-being.

Follow up

The Boston Smart City Play Book makes it clear that before they can provide 'solutions', tech companies must become familiar with urban problems, preferably through direct contact with stakeholders and citizens in particular. In addition, cities also want to be involved in the development of these technologies.
The Playbook spawned a series of research and development projects, including the Local Sense Lab, a loose group of sensor technologists developing sensors and other devices of demonstrable value to Boston residents.

Read the Boston Smart City Playbook by following the link below

The fourth edition in the series Better cities. The Contribution of Digital Technology is about “digital social innovations” and contains ample examples of how people are finding new ways to use digital means to help society thrive and save the environment.

Digitale sociale innovatie  – also referred to as smart city 3.0 – is a modest counterweight to the growing dominance and yet lagging promises of 'Big Tech'. It concerns "a type of social and collaborative innovation in which final users and communities collaborate through digital platforms to produce solutions for a wide range of social needs and at a scale that was unimaginable before the rise of Internet-enabled networking platforms."

Digital innovation in Europe has been boosted by the EU project Growing a digital social Innovation ecosystem for Europa (2015 – 2020), in which De Waag Society in Amsterdam participated for the Netherlands. One of the achievements is a database of more than 3000 organizations and companies. It is a pity that this database is no longer kept up to date after the project has expired and – as I have experienced – quickly loses its accuracy.

Many organizations and projects have interconnections, usually around a 'hub'. In addition to the Waag Society, these are for Europe, Nesta, Fondazione Mondo Digitale and the Institute for Network Cultures. These four organizations are also advisors for new projects. Important websites are: digitalsocial.eu(no longer maintained) and the more business-oriented techforgood.

A diversity of perspectives

To get to know the field of digital innovation better, different angles can be used:

• Attention to a diversity of issues such as energy and climate, air and noise pollution, health care and welfare, economy and work, migration, political involvement, affordable housing, social cohesion, education and skills.

• The multitude of tools ranging from open hardware kits for measuring air pollution, devices for recycling plastic, 3D printers, open data, open hardware and open knowledge. Furthermore, social media, crowdsourcing, crowdfunding, big data, machine learning et cetera.

• The variety of project types: Web services, networks, hardware, research, consultancy, campaigns and events, courses and training, education, and research.

• The diverse nature of the organizations involved: NGOs, not-for-profit organizations, citizens' initiatives, educational and research institutions, municipalities and increasingly social enterprises.

Below, these four perspectives are only discussed indirectly via the selected examples. The emphasis is on a fifth angle, namely the diversity of objectives of the organizations and projects involved. At the end of this article, I will consider how municipalities can stimulate digital social innovation. But I start with the question of what the organizations involved have in common.

A common denominator

A number of organizations drew up the Manifesto for Digital Social Innovation in 2017 and identified  central values for digital social innovation: Openness and transparency, democracy and decentralization, experimentation and adoption, digital skills, multidisciplinary and sustainability. These give meaning to the three components of the concept of digital social technology:

Social issues
The multitude of themes of projects in the field of digital social innovation has already been mentioned. Within all these themes, the perspective of social inequality, diversity, human dignity, and gender are playing an important role. In urban planning applications, this partly shifts the focus from the physical environment to the social environment:  We're pivoting from a focus on technology and IoT and data to a much more human-centered process, in the words of Emily Yates, smart cities director of Philadelphia.

Innovation
Ben Green writes in his book 'The smart enough city': One of the smart city's greatest and most pernicious tricks is that it .... puts innovation on a pedestal by devaluing traditional practices as emblematic of the undesirable dumb city.(p. 142). In digital social, innovation rather refers to implement, experiment, improve and reassemble.

(Digital) technology
Technology is not a neutral toolbox that can be used or misused for all purposes. Again Ben Green: We must ask, what forms of technology are compatible with the kind of society we want to build (p. 99). Current technologies have been shaped by commercial or military objectives. Technologies that contribute to 'the common good' still need to be partly developed. Supporters of digital social innovation emphasize the importance of a robust European open, universal, distributed, privacy-aware and neutral peer-to-peer network as a platform for all forms of digital social innovation.

Objectives and focus

When it comes to the objective or focus, five types of projects can be distinguished: (1) New production techniques (2) participation (3) cooperation (4 raising awareness and (5) striving for open access.

1. New production techniques
A growing group of 'makers' is revolutionizing open design. 3D production tools CAD/CAM software is not expensive or available in fab labs and libraries. Waag Society in Amsterdam is one of the many institutions that host a fab lab. This is used, among other things, to develop several digital social innovations. One example was a $50 3D-printed prosthesis intended for use in developing countries.

2. Participation
Digital technology can allow citizens to participate in decision-making processes on a large scale. In Finland, citizens are allowed to submit proposals to parliament. Open Ministry supports citizens in making an admissible proposal and furthermore in obtaining the minimum required 50,000 votes. Open Ministry is now part of the European D-CENTproject a decentralized social networking platform that has developed tools for large-scale collaboration and decision making across Europe.

3. Collaboration
It is about enabling people to exchange skills, knowledge, food, clothing, housing, but also includes new forms of crowdfunding and financing based on reputation and trust. The sharing economy is becoming an important economic factor. Thousands of alternative payment methods are also in use worldwide. In East Africa, M-PESA (a mobile financial payment system) opens access to secure financial services for nine million people. Goteo is a social network for crowdfunding and collaborative collaboration that contribute to the common good.

4. Awareness
These are tools that seek to use information to change behavior and mobilize collective action. Tyze is a closed and online community for family, friends, neighbors, and care professionals to strengthen mutual involvement around a client and to make appointments, for example for a visit. Safecast is the name of a home-built Geiger counter with which a worldwide community performs radiation measurements and thus helps to increase awareness in radiation and (soon) the presence of particulate matter.

5. Open Access
The open access movement (including open content, standards, licenses, knowledge and digital rights) aims to empower citizens. The CityService Development Kit (CitySDK) is a system that collects open data from governments to make it available uniformly and in real time. CitySDK helps seven European cities to release their data and provides tools to develop digital services. It also helps cities to anticipate the ever-expanding technological possibilities, for example a map showing all 9,866,539 buildings in the Netherlands, shaded by year of construction. Github is a collaborative platform for millions of open software developers, helping to re-decentralize the way code is built, shared, and maintained.

Cities Support

Cities can support organizations pursuing digital social innovations in tackling problems in many ways. Municipalities that want to do this can benefit from the extensive list of examples in the Digital Social Innovation Ideas Bank, An inspirational resource for local governments.

Funding
Direct support through subsidies, buying shares, loans, social impact bonds, but also competitions and matching, whereby the municipality doubles the capital obtained by the organization, for example through crowdfunding. An example of a project financed by the municipality is Amsterdammers, maak je stad.

Cooperation
Involvement in a project, varying from joint responsibility and cost sharing, to material support by making available space and service s, such as in the case Maker Fairs or the Unusual Suspects Festival. Maker Fairs or the Unusual Suspects Festival. Municipalities can also set up and support a project together, such as Cities for Digital Rights. A good example is the hundreds of commons in Bologna, to which the municipality delegates part of its tasks.

Purchasing Policy
Digital social innovation projects have provided a very wide range of useful software in many areas, including improving communication with citizens and their involvement in policy. Consul was first used in Madrid but has made its way to 33 countries and more than 100 cities and businesses and is used by more than 90 million people. In many cases there is also local supply. An alternative is Citizenlab.

Infrastructure
Municipalities should seriously consider setting up or supporting a fab lab. Fab Foundation is helpful in this regard. Another example is the Things Network and the Smart citizen kit.. Both are open tools that enable citizens and entrepreneurs to build an IoT application at low cost. These facilities can also be used to measure noise nuisance, light pollution, or odors with citizens in a neighborhood, without having to install an expensive sensor network.

Skills Training
Municipalities can offer citizens and students targeted programs for training digital skills, or support organizations that can implement them, through a combination of physical and digital means. One of the options is the lie detector program, developed by a non-profit organization that teaches young children to recognize and resist manipulative information on (social) media.

Incubators and accelerators
We mainly find these types of organizations in the world of start-ups, some of which also have a social impact. Targeted guidance programs are also available for young DSI organizations. In the Netherlands this is the Waag Society in Amsterdam. A typical tech for good incubator in the UK is Bethnal Green Ventures. An organization that has also helped the Dutch company Fairphone to grow. In the Netherlands, various startup in residence programs also play a role in the development of DSI organisations.

A digital-social innovative moonshot to gross human happiness

It is sometimes necessary to think ahead and wake up policymakers, putting aside the question of implementation for a while. A good example of this from a digital social innovation perspective is the moonshot that Jan-Willem Wesselink (Future City Foundation), Petra Claessen (BTG/TGG). Michiel van Willigen and Wim Willems (G40) and Leonie van den Beuken (Amsterdam Smart City) have written in the context of 'Missie Nederland' of de Volkskrant. Many DSI organizations can get started with this piece! I'll end with the main points of this:

By 2030...
… not a single Dutch person is digitally literate anymore, instead every Dutch person is digitally skilled.
… every resident of the Netherlands has access to high-quality internet. This means that every home will be connected to fast fixed and mobile internet and every household will be able to purchase devices that allow access. A good laptop is just as important as a good fridge.
… the internet is being used in a new way. Applications (software and hardware) are created from within the users. With the premise that anyone can use them. Programs and the necessary algorithms are written in such a way that they serve society and not the big-tech business community.
… every resident of the Netherlands has a 'self-sovereign identity' with which they can operate and act digitally within the context of their own opportunities.
… new technology has been developed that gives residents and companies the opportunity to think along and decide about and to co-develop and act on the well-being of regions, cities, and villages.
… all Dutch politicians understand digitization and technology.
… the Dutch business community is leading in the development of these solutions.
… all this leads to more well-being and not just more prosperity.
… the internet is ours again.

A more detailed explanation can be found under this link

This evening we invited Zoe Scaman  & Rutger van Zuidam to share their insights!

Zoe Scaman is founder @ Bodacious, a strategy studio + building fandoms, creators, brands, blockchain + entertainment: https://zoescaman.substack.com/

Rutger van Zuidam, who's building @OdysseyMomentum, an open Source Web3 Metaverse Stack for Collaboration.
Imagine wordpress for web3.0 where everyone can create & own their own space! https://momentum.odyssey.org/

This post is about the rise of the smart city movement, the different forms it has taken and what its future can be. It is the third edition of the series Better cities: The role of digital technologies.

The term smart cities shows up in the last decade of the 20th century. Most definitions  refer to the use of (digital) technology as a tool for empowering cities and citizens, and a key to fuel economic growth and to attract investments. Some observants will add as an instrument to generate large profits.

Barcelona, Ottawa, Brisbane, Amsterdam, Kyoto, and Bangalore belong to the forerunners of cities that flagged themselves as ‘smart’. In 2013 approximately 143 ‘self-appointed’ smart cities existed worldwide. To date, this number has exploded over more than 1000.

Five smart city tales

In their article Smart Cities as Company Story telling Ola Söderström et al. document how technology companies crafted the smart city as a fictional story that framed the problems of cities in a way these companies can offer to solve. Over time, the story has multiplied, resulting in what I have called the Smart city tales, a series of narratives used by companies and city representatives. I will address with five dominant ones below: The connected city, the entrepreneurial city, the data-driven city, the digital services city and the consumers’ city.

The connected city
On November 4th 2011, the trademark smarter cities was officially registered as belonging to IBM. It marked a period in which this company became the leader of the smart city technology market. Other companies followed fast, attracted by an expected growth of this market by 20% per year from over $300bn in 2015 to over $750bn to date.  In the IBM vision cities are systems of systems: Planning and management services, infrastructural services and human services, each to be differentiated further, to be over-sighted and controlled from one central point, such as the iconic control center that IBM has build in Rio de Janeiro (photo above). All systems can be characterized by three 'I's, which are the hard core of any smart city: Being instrumented, interconnected and intelligent.

The corporate smart city
In many cities in the world, emerging and developing countries in the first place, administrators dream about building smart towns from scratch.  They envisioned being 'smart' as a major marketing tool for new business development.
Cisco and Gale, an international property development company, became the developers of New Songdo in South Korea. New Songdo was in the first place meant to become a giant business park and to enable a decent corporate lifestyle and business experience for people from abroad on the first place, offering houses filled with technical gadgets, attractive parks, full-featured office space, outstanding connectivity and accessibility.

Quite some other countries took comparable initiatives in order to attract foreign capital and experts to boost economic growth. For example, India, that has planned to build 100 smart cities.

The data driven city
The third narrative is fueled by the collection and refined analyses of data that technology companies ‘tap’ for commercial reasons from citizens’ Internet and mobile phones communication. Google was the first to discover the unlimited opportunities of integrating its huge knowledge of consumer behavior with city data. Sidewalk Labs - legally operating under the umbrella of Alphabet - responded to an open call for a proposal for redevelopment of Quayside, brownfield land around Toronto's old port, and  won the competition. Its plans were on par with contemporary urbanist thinking. However, that was not Sidewalk Labs’ first motive. Instead, its interest was ‘ubiquitous sensing’ of city life’, to expand Google’s already massive collection of personalized profiles with real-time geotagged knowledge of where people are, what they are whishing or doing in order to provide them with commercial information.
As could be expected, privacy issues dominated the discussion over the urbanist merits of the plan and most observers believe that therefore the company put the plug out of the project in May 2020. The official reason was investors’ restraint, due to Covid-19.

The consumers’ smart city
The fourth narrative is focusing on rise of urban tech targeted on consumers. Amazon, Uber and Airbnb are forerunners disrupting traditional sectors like retail, taxi and hotel business. They introduced a platform approach that nearly decimated the middleclass in in the US. Others followed, such as bike- and scooter-sharing companies Bird and Lyme, co-working companies like We Work and meal delivery services like Delivero.
City tech embodies the influence of entrepreneurship backed by venture capitalists and at the same time the necessity for city governments to establish a democratic legitimized framework to manage these initiatives.

The smart services city
Thanks to numerous ‘apps’, cities started to offer a wealth of information and services to citizens concerning employment, housing, administration, mobility, health, security and utilities. These apps enable city administrators, transit authorities, utility services and many others to inform citizens better than before. With these apps, citizens also can raise questions or make a request to repair broken street furniture.
Some cities, for instance Barcelona and Madrid, started to use digital technologies to increase public engagement, or to give people a voice in decision making or budgeting.

All aforementioned narratives suggest a tight link between technology and the wellbeing of citizens, symbolizing a new kind of technology-led urban utopia. In essence, each narrative puts available technology in the center and looks for an acceptable rationale to put it into the market. The fifth one witnesses an upcoming change into a more human-centric direction.

An upcoming techlash or a second wave of smart cities

It is unmistakably that business leaders, having in mind a multi-billion smart city technologies-market overstate the proven benefits of technology. Garbage containers with built-in sensors and adaptive street lighting are not that great after all, and the sensors appearing everywhere raise many questions. According to The Economist, it is not surprising that a techlash is underway. As I accentuated in last week’s post, politicians are becoming more critical regarding behemoths like Google, Amazon and Facebook, because of their treatment of sensitive data, their lack of transparency of algorithm-based decision making, their profits and tax evasion and the gig economy in general. Skepticism within the general public is increasing too.

Nevertheless, a second wave of smart cities is upcoming. The first wave lacked openess for the ethics of urban technology and the governance of urban development. The second wave excels in ethical considerations and intentions to preserve privacy. Intentions alone are insufficient, politics will also have to break the monopolies of Big Tech

Besides, in order to gain trust in the general public, city governors must discuss the city’s real challenges with residents, (knowledge) institutions, and other stakeholder before committing to whatever technology.  Governance comes prior to technology. As Francesca Bria, former chief technology officer of Barcelona said: We are reversing the smart city paradigm. Instead of starting from technology and extracting all the data we can before thinking about how to use it, we started aligning the tech agenda with the agenda of the city.

Apart from Barcelona, this also happens in cities such as Amsterdam, Boston, Portland and the Polish city of Lublin. The question is no longer which problems technology is going to solve, but which exactly are these problems, who is trusted to define them, which are their causes, whose intersts are involved, who is most affected, and which ones must be solved most urgently. Only after answering these questions, the discussion can be extended to the contribution of (digital) technology. In a next contribution, I explore digital social innovation, as a contribution to a revised smart city concept.

This post is a brief summary of my article Humane by choice. Smart by default: 39 building blocks for cities in the future. Published in the Journal of the American Institution of Engineers and Technology, June 2020. You will fine a copy of this article below:

MEET THE NEXT GENERATION OF IMPACT ENTREPRENEURS
Get inspired by early-stage impact entrepreneurs during the Pitch Event of the Impact Hub Business Model Challenge #21! These ambitious entrepreneurs will share their business cases with an audience of Impact Hub members, experts and potential partners.

And you are invited! After every pitch, you can support the entrepreneurs with their next steps by giving them feedback and providing them with valuable contacts. At the end of the program you will also help to decide, together with our jury, which startup deserves a special prize!

This pitch event will be held online.
This event takes place during the Impact Hub Collaboration Day.

PROGRAM

16.00-16.10: Welcome and introduction to BMC
16.10-17.00: Listen to 9 fresh pitches, meet the entrepreneurs here!
17.00-17.15 Keynote by BMC#20 winner: Plant Based Fashion
17.15-17.30: Winner announcement

WHAT IS THE BUSINESS MODEL CHALLENGE (BMC)?
In our three-month BMC incubator, we help impact entrepreneurs unlock the potential of their innovative ideas, and turn these ideas for a better world into scalable business models!

Next months, I will post a weekly contribution answering the question how digital technologies can contribute to the development of better cities. Here's what to expect from these posts:

According to the WEF Global Risk Report, anyone committed to the contribution of digital technology to solving  the problems facing society should realize that technology and the underlying business model itself is one of those problems. The last thing to do is uncritically follow those who see only the blessings of technology. Some of their prophecies will send shivers down your spine, like this one from tech company Siemens: In a few decades, cities will have countless autonomous, intelligently functioning IT systems that are perfectly aware of users' habits and energy consumption and provide optimal service. The aim of such a city is to optimally regulate and control resources through autonomous IT systems. The company precisely articulates the fear expressed by Lewis Mumford who wrote in his seminal book The Myth of the Machine: Emerging new mega-techniques create a uniform, all-enveloping, super-planetary structure, designed for automatic operation in which man will become a passive, purposeless, machine-conditioned animal. This was in 1967, before anyone could even think about the impact of digital technology.

Fortunately, there are of governments, companies and institutions committed to developing and adopting technology to address the challenges the world faces: Energy transition and other impacts of climate change, pressure on mobility, setting up a circular economy; making society inclusive and improving the liveability of cities. However, technology alone cannot reach these goals. Far-reaching social and economic reforms are needed, also to ensure that the benefits of digitization are shared by everyone.

I join those who 'believe' in the potential of digital technology for society, if done in a responsible and value-driven way, but also are skeptical whether this will happen indeed. This ambivalence will not have escaped the notice of those familiar with my previous publications. In my first ebook Smart city tales (2018) I explored the use and abuse of technology in so-called smart cities. In the second ebook Cities of the future, always humane, smart if helpful (2020) I presented the problems of contemporary cities, collected possible solutions and mapped out which digital techniques can contribute. The conclusion was that humane cities are still a long way off.

What you are reading now is the first post (Read the Dutch version here) in a new series that focuses on digital technology itself. In the first part of this series, I discuss the demands that can be placed on the design of digital technology for the sake of better cities. In the second part, I apply these requirements to a broad range of technologies. The integration of digital technology into urban policies will be discussed in part three.

I foresee the publication of about 20 articles. The link below opens a preliminary overview of their topics. I will take the liberty of adapting this plan to the actuality and advancing insight.

Hello!

I am a fourth year student at UC Berkeley studying data science and sustainable design. I currently live in Berkeley, California but am moving to Amsterdam post-graduation from January 2022. I am interested in volunteer/part-time work opportunities in data analytics for smart cities, given Amsterdam's impressive internet of things ecosystem. I am a motivated, hard worker with the ability to learn new things quickly, and am curious about many topics. Please let me know if there are any positions that are open to a person in my position, thank you!

Metabolic is looking for a Marketing Manager!

They will help in increasing the reach and impact of Metabolic's work by putting the right content in front of the right people in collaboration with the digital communications manager.

If you are keen to contribute to a sustainable economy, check out this opportunity. Or if you know someone who fits the bill, kindly share with them.

In the recent past, the value of startups in Amsterdam Delta (Amsterdam metropolitan region) has taken a giant leap. In 2015, Amsterdam startups were valued at $11.1 billion. Today, Europe's number 3 ecosystem is worth $83.3 billion. The extraordinary success stories of Adyen and Takeaway have been a major contributor to this success, but its base is much broader. On the annually published Global Startup Ecosystem ranking Amsterdam Delta rose from the 19th place in 2015 to 12th place in 2020. Everyone was curious about the 2021 ranking. Well, as the table shows, Amsterdam Delta has been overtaken by Paris and Tokyo, but only lost one place due to a significant drop in Stockholm.

The value of rankings is easily overestimated. However, the value of startups should not be underestimated. More than 30% of the 4000 startups in the Netherlands are located in the Amsterdam metropolitan region. Together, the Dutch startups have created more than 100,000 jobs and are responsible for 60% of the annual job growth.

Globally, 2020 and 2021 were amazing years for startups as the pandemic fueled technology. According to the Global Startup Ecosystem Report 2021, Internet capacity increased by 35% and global broadband traffic by 51%. Consumers bought 30% more food online. Global venture capital funding nearly doubled to $288 billion in the first half of 2021, compared to the first half of 2020. Startups have benefited from the explosive technology market, supported by significant government support. Following China and the US, the European Union has been generous to startups, and the same goes for its member states. The Dutch government offers tax credits to innovative companies and environmentally friendly investments. The city of Amsterdam promotes startups that support inclusive growth and diversity, for example by subsidizing female entrepreneurs.

The Amsterdam Delta startup ecosystem can be characterized as vibrant. Still other ecosystems in the world are growing faster, including those in some European cities. In the global top ten emerging ecosystems, we find Copenhagen in second place and Barcelona, Madrid, and Zurich in places 5, 8 and 9.

To detect possible vulnerabilities in the Amsterdam Delta startup ecosystem, analyzing of success factors of the 30 highest-ranked ecosystems in the report is informative. In terms of performance, Amsterdam's composite score is in a middle position (6 out of 10 points). In terms of funding, the position is good (8). In terms of market reach, the overall score is satisfactory (7): The Amsterdam Delta startups are primarily focused on global markets and score low on the local market. Like most European ecosystems, Amsterdam Delta scores excellent (9) in connectedness, which is related to its strength on the global market. In terms of talent, the overall score is satisfactory (7), but the components differ considerably. The quality of technology students and graduates is good, but their number is insufficient, resulting in high salary costs. The scalability of the Amsterdam startup ecosystem is also insufficient, due to a lack of experience, which keeps many startups small. The overall knowledge success is assessed as poor (1) because the number of life science patents is disappointing.

When assessing the success factors, it should be considered that the population of Amsterdam Delta is about 10% of the population of London, and in this perspective the need to improve the global 13th place is not urgent. On the contrary, understanding why the Amsterdam Delta is performing so well is more relevant than looking for opportunities to improve it.

The explanation of Amsterdam's success has its roots in the fundamental strength of the Netherlands as a whole, which has at least ten other vibrant startup ecosystems. Against this background, one might be curious about the Global Startup Ecosystem ranking of the Randstad, including Eindhoven as a whole. According to the report, the strength of the Netherlands is its well-educated population, international orientation and English proficiency, excellent infrastructure, an 'extremely high quality of life' and business-friendly laws. Amsterdam is also the headquarters of many international companies, a large pool of potential startup founders.

In a next post, I will focus on Amsterdam's policy towards startups and evaluate whether a higher ranking is within reach or whether more qualitative objectives are preferable, taken into account the considerations in a former post on the Amsterdam Smart City website.

I will regularly share ‘snapshots’ of the challenge of bringing socially and ecologically sustainable cities closer using technology if useful. These posts represent findings, updates, and additions to my e-book Humane cities. Always humane. Smart if helpful. The English version of this book can be downloaded for free below.

Barcelona is one of the oldest examples of a city that deploys technology as part of its government. Sensor networks have been producing an array of data on transport, energy usage, noise levels, irrigation, and many other topics without having much impact on the life of citizens or solving the underlying problems.

In 2015, Francesca Bria, chief technology, together with mayor Ada Colau started to reverse the smart city paradigm: Instead of starting from technology and extracting all the data we started aligning the tech agenda with the agenda of the city, she said.

One of the first challenges was using technology to increase ordinary citizen’s impact on policy. A group of civic-minded coders and cryptographers created a brand-new participatory platform, Decidem (which means We Decide in Catalan). For more information watch the video below.

Spain offers more inspiring examples. The city of Madrid has also created a participatory citizen platform, not for chance called Decide Madrid, which is in many respects comparable with Decidem, as this short video demonstrates.

The most important features of both platforms are:

Active participation in policy making
Citizens are stimulated to suggest ideas, debating them, and vote. In Barcelona, more than 40.000 citizens have suggested proposals, which form 70% of the agenda of the city administration. The most frequently mentioned concerns are affordable housing, clean energy, air quality and the public space.
The Municipal Action Plan of Barcelona includes almost 7,000 proposals from citizens. Decidem enables citizens to monitor the state of implementation of each of them to increase citizen’s engagement.

Debating
Decide Madrid and Decidem emphasize the value of being informed as starting point for deliberation. Citizens can start discussions on their own and participate in threaded discussions started by others.
As soon as citizens feel informed and have exchanged opinions voting can start. Both Decide Madrid as Decidemhave a space where citizens can make proposals and seeks support. Proposals that reach enough support are prepared for voting. These votes generally are advising the city council.

Policy preparation
Decide Madrid enables citizens amendment legislative texts. The public is allowed to commend any part of it and to suggest alternatives. This also might result in discussions and the suggestions are used to improve the formulations.

Data governance
Decidem and Decide Madrid are also data portals that show data that have been collected in the city, partly on citizens themselves. Decidem has the intention, because of its participation in the European project Decode to enable citizens to control the use of data of their own for specific purposes.

Hybrid solutions
As not every citizen has a computer or is skilled to use the Internet platforms, both cities combine virtual discussions and discussion in a physical space.

It is not only the traditional rivalry between Barcelona and Madrid that has inspired the development of two comparable systems, independently from each other. It is also the fact that the Spanish people had to fight for democracy until rather recently. Democratic institutions that have long existed in many other countries had to be reinvented, but with a 20th-century twist.

The community of Madrid has developed Decide Madrid together with CONSUL, a Madrid-based company. CONSUL enables cities to develop citizen participation on the Internet quickly and save. The package is very comprehensive. The software and its use are free. CONSUL can be adjusted by each organization to meet its own needs. As a result, Consul is in use in 130 cities and organizations in 33 countries (see the map above) and reaches out around 90 million citizens worldwide.

In contrast with e-Estonia, the topic of a former post, the footing of Decidem and Decide Madrid is enabling citizens to make their voice heard and to participate in decision-making. Both cities offer excellent examples of e-governance. e-Governance reflects the mutual communication between municipal authorities and citizens using digital tools to align decision making with the needs and wants of citizens. Instead, the intention of e-Estonia is to improve the efficiency of the operation of the state.  Both aims are complementary.

I will regularly share ‘snapshots’ of the challenge of bringing socially and ecologically sustainable cities closer using technology if useful. These posts represent findings, updates, and additions to my e-book Humane cities. Always humane. Smart if helpful. The English version of this book can be downloaded for free below.

How do we deal with digital technology? Ars Electronica 2021 is looking for answers. The festival for art, technology and society offers hundreds of online sessions on September 8-12, consisting of talks, workshops, conferences, exhibitions, concerts and tours.

Register

Since its first edition in 1979, the Ars Electronica Festival has been held in Linz, Austria. This year is a hybrid edition for the second time in its history. Ars Electronica can be visited both on site in Linz and remotely in the 'gardens', consisting of over 120 locations worldwide.

Amsterdam is one of the gardens, from which Waag participates in Ars Electronica 2021 as an organizer of several events. Find the overview on the website.

What is it about?

This year's topic has arisen from the rapid digital transformation of recent decades, making the digital world an ever-expanding part of our social habitat. But, there are issues to be dealt with. How can we 'fix' the digital world, get to grips with our problems, and what will it take to restore the balance?

For whom?

• Artists
• Tech developers
• Researchers
• Media art lovers
• Anyone interested