Smart Cities? What about Smart Citizens?

Public administrators, public tech developers, and public service providers face the same challenge: How to develop and use technology in accordance with public values like openness, fairness, and inclusivity? The question is urgent as we continue to rely upon proprietary technology that is developed within a surveillance capitalist context and is incompatible with the goals and missions of our democratic institutions. This problem has been a driving force behind the development of the public stack, a conceptual model developed by Waag through ACROSS and other projects, which roots technical development in public values.

The idea behind the public stack is simple: There are unseen layers behind the technology we use, including hardware, software, design processes, and business models. All of these layers affect the relationship between people and technology – as consumers, subjects, or (as the public stack model advocates) citizens and human beings in a democratic society. The public stack challenges developers, funders, and other stakeholders to develop technology based on shared public values by utilising participatory design processes and open technology. The goal is to position people and the planet as democratic agents; and as more equal stakeholders in deciding how technology is developed and implemented.

ACROSS is a Horizon2020 European project that develops open source resources to protect digital identity and personal data across European borders. In this context, Waag is developing the public stack model into a service design approach – a resource to help others reflect upon and improve the extent to which their own ‘stack’ is reflective of public values. In late 2022, Waag developed a method using the public stack as a lens to prompt reflection amongst developers. A more extensive public stack reflection process is now underway in ACROSS; resources to guide other developers through this same process will be made available later in 2023.

The public stack is a useful model for anyone involved in technology, whether as a developer, funder, active, or even passive user. In the case of ACROSS, its adoption helped project partners to implement decentralised privacy-by-design technology based on values like privacy and user control. The model lends itself to be applied just as well in other use cases:

• Municipalities can use the public stack to maintain democratic approaches to technology development and adoption in cities.
• Developers of both public and private tech can use the public stack to reflect on which values are embedded in their technology.
• Researchers can use the public stack as a way to ethically assess technology.
• Policymakers can use the public stack as a way to understand, communicate, and shape the context in which technology development and implementation occurs.

Are you interested in using the public stack in your own project, initiative, or development process? We’d love to hear about it. Let us know more by emailing us at publicstack@waag.org.

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In Today’s Changemakers, we talk with pioneers in our network who are all, in their own way, shaping the city and region of the future. Our first interviewee is Romy Dekker, senior researcher at the Rathenau Instituut. She studied Cultural Anthropology and Development Sociology at Leiden University, where she quickly learned that our societal drive for growth comes at the expense of our planet, and that development does not always mean improvement for all. This insight motivated Romy to combine her interest in science with sustainability. Currently, she works as a senior researcher on topics at the intersection of sustainability, digitalisation and democracy. Her latest work caught our attention. She just started a study on how new technologies, such as Digital Twins, can contribute to tackle societal challenges in the built environment. The following paragraphs describe our insightful conversation about the complexities when using digital technology, her first learnings, and personal ambitions.

In Romy's work, she looks at the role of data and digitalisation in the energy transition in two ways. The first is data as an enabler for a just energy transition.
“The convergence of sustainability transitions and the digitisation of society represents two of the most defining trends of our era. The intersection of these trends has a significant impact on society. The Rathenau Instituut wants to provide tools for a broad discussion about what is needed to use digital technology and data for just sustainability transitions.”

“In our report Stroom van Data, we investigated how data can be used for a just energy transition. It's becoming increasingly clear that data are indispensable for the energy transition. Data can help with keeping the energy system affordable, reliable and clean, for example by better aligning the demand for and supply of energy and by providing citizens insights into their energy behaviour. However, there are also genuine concerns about citizens' control over their data, the cybersecurity of the energy supply, the environmental impact of digital technologies and the distribution of benefits and burdens of a digitalized energy-market. Addressing these issues is necessary to achieve a socially responsible energy transition.”

The second approach concerns how digital technologies, specifically Digital Twins* (definition can be found at the end of this page), can contribute to decision-making regarding spatial planning for sustainability challenges, such as the energy transition. Are Digital Twins merely a hype or a hope?
“Urgent societal challenges are often interdependent, meaning that an intervention in one area can have an impact on another; a decision to build a house somewhere, for example, has an impact on achieving other urgent energy, water, and climate goals. To tackle this complexity and improve the information available to stakeholders, public and private parties turn to data and digital technologies, and more specifically to Digital Twins.”

“However, as digital technologies and data are neither neutral nor apolitical, it is important to remain critical on how Digital Twins can contribute to tackling societal problems. The use of Digital Twins in decision-making and governance may influence our definition and understanding of problems. Consequently, it may determine what is governed, who has the ability to exercise power and be involved, and how we act. Ultimately, this can determine if social challenges are genuinely and fairly addressed. When simulating an urban region, there are also many ecological, social and political-economic aspects. How do you take these factors, which cannot easily be measured, into account?”

“Because the Digital Twin is gaining popularity as a tool for decision-making, the Rathenau Instituut will investigate how such technologies can contribute to tackling societal challenges in the built environment. Can Digital Twins help to make more integral decisions and engage citizens and other relevant stakeholders in decision-making? And if so, how? What are risks associated with using these technologies and how can they be mitigated?”

Romy’s considerations for the Amsterdam Smart City community
“A bit of an open door, but nonetheless very important; technology is a means and not an end in itself. It is important that its use takes place in a responsible manner, with an eye on public values such as equality, fairness, and democratic governance and that it is carefully considered how its use contributes to the urgent societal challenges we face. Finally, public involvement in sustainability transitions is important, but only if it takes place in a meaningful way. Otherwise, it can do more harm than good. This requires a clear answer to questions such as: is it clear what the purpose and process of public participation are and what will be done with the input?”

Using science to tackle societal challenges
“I used to doubt whether I wanted to work as a scientist or not. Because although scientists do very important work, they can sometimes be a bit disconnected from concrete societal issues, causing their work to lose relevance. I like how at the Rathenau Instituut, we really stand between science, politics and society. We want to make scientific insights accessible to a wider audience, and also actively involve citizens through participatory methods. It motivates me that in my work, I’m increasingly looking at how science, technology and innovation can contribute to tackling major societal challenges in a just way.”

“My dream for the urban region of the future? A liveable city for both humans and non-humans that operates within planetary boundaries and ensures an equitable distribution of both burdens and benefits.”

Romy and her colleagues recently started their research on using digital technologies, including Digital Twins, to address societal challenges that come together in a specific (urban or regional) area. Are you currently working on a Digital Twin project, or as a policymaker interested in the use of Digital Twins but facing certain challenges? And would you like to contribute to Romy’s research? Shoot our community manager Sophie (sophie@amsterdamsmartcity.com) a message and she will connect you with Romy!

*A digital twin (DT) can be seen as a virtual representation of a physical product, process or (eco)system. They can be used to simulate how a physical object or system will perform under different conditions and scenarios, allowing for a better understanding and optimization of processes.