At the end of each year. The accounts of Waternet will by updated with the most recent waterconsumption status. If consumers fail or forget to pass trough these status. They will get a incorrect invoice which leads to a correction and a big loss of time. PostNL helped 35% of the individuals who did not pass the waterconsumption status in zip codes 1091 to 1095 by letting the postman register it.
Decrease incorrect invoices by postmen
What is the goal of the project?
Decrease incorrect invoices for the accounts of Waternet
What is the result of the project?
Decreased 35% of incorrect invoices in zip codes 1091 to 1095 Amsterdam by letting the postman register.
Who initiated the project and which organizations are involved?
PostNL and Waternet
What is the next step?
Scale-up to other zip-codes in Amsterdam
What can other cities learn from your project?
The postman walks every street in the Netherlands 5 days a week. Why not give him simple tasks to help the consumer and save time and costs for companies.