Snap de Brief ("help me read")

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We created a service that helps out with debt and difficult letters to help their financial situation.

About Tiltshift:

What is the goal of the project?

Many people living in poverty have to deal with different bodies from which they receive mail. Often they do not understand their situation and experience a lot of stress when they do not understand the letters from the institutions.

What is the result of the project?

With a web app people can take a picture of a letter they do not understand. They are then called back by a professional counselor who explains or, if necessary, refers them to a support organization.

Who initiated the project and which organizations are involved?

City of Amsterdam, broad scala of social service providers

What is the next step?

Scale up to Software as a Service. For this, we need launching customers (cities).

What can other cities learn from your project?

Very hard to get people to use these kinds of services, need for marketing, need to shift from "getting them in" to "keeping them close"