Thanks @Lotte Duursma for inviting me to share this summary of 'We Make the City', and thank you to Amsterdam for the generous welcome. Looking forward to learning more from such diverse, creative and inclusive citizens and sharing 'down-under'.
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A Lab Open Huis. Met exposities, pitches voor een positieve toekomst, live muziek, dans en theater, workshops en meer!

Laat je nieuwsgierigheid de vrije loop tijdens het <strong>A Lab Open Huis</strong>. Een creatief en innovatief festival voor alle nieuwsgierige Amsterdammers die in deze turbulente tijden waarde hechten aan kunst & cultuur, duurzaamheid en sociale innovatie.
Kom kijken hoe meer dan 350 members in onze broedplaats werken aan een positieve toekomst. Met een programma vol exposities, live muziek, kunst, pitches, theater, fotoreportages, workshops, interessante ontmoetingen en meer! Kinderen? Neem ze vooral mee, het is voor iedereen een feestje!
Ontdek nieuwe ideeën, ontmoet makers en verken het live programma. Dwaal rond en laat je verrassen door wat je tegenkomt, of volg een van de inspirerende routes die speciaal zijn samengesteld langs de thema’s waar A Lab members aan werken. Er is een (digitale) kunst & cultuurroute, een duurzaamheidsroute, een sociaal maatschappelijke innovatieroute en ga voor een mix van activiteiten in de kidsroute.
Bekijk het volledige programma met timetables komende tijd op de website, maar een sneak peek is natuurlijk altijd leuk. Laat je meevoeren door livemuziek – van opkomend raptalent tot jazzy klanken – en ontdek unieke ervaringen zoals een levende algenexpo, verticale dans op de binnentuinmuur en interactieve datavisualisatie. Luister naar korte, inspirerende talks over een zelfredzame toekomst, stap in een Kanta vol verhalen over Amsterdam Noord, of scoor iets moois in de A Lab pop-up store. Geniet van wereldse smaken van de restaurants van het nieuwe Maritim Hotel, bewonder kunst van o.a. jonge makers, draai aan een meteorologisch rad of ga zelf aan de slag in een escape room of met je eigen digitale kunst. En voor filmliefhebbers: struin door Izzy’s Videotheek voor verborgen parels die je nergens kunt streamen.
Het event is gratis, maar reserveer wel je gratis ticket via deze link.
“We’re not just creating technology for cities—we’re creating better cities for people.” From Global Goals to Local Action: How Amsterdam Is Building a Smarter, Fairer City

As the world grapples with massive challenges—climate change, rapid urbanisation, digital disruption, and growing inequality—some cities are not waiting for top-down solutions. They are rolling up their sleeves and experimenting with new ways to improve life for everyone, block by block. Amsterdam is one of those cities.
That’s why I was proud to share Amsterdam InChanges approach to smart, inclusive urban innovation at the #CIPPCD2025 conference in Aveiro.
Through our open innovation platform, <strong>Amsterdam InChange</strong>, the city has become a global leader in turning lofty global ambitions into practical, local action. But Amsterdam’s model isn’t built around flashy tech or utopian blueprints. Instead, it’s grounded in an essential question: How can we use innovation to improve people’s everyday lives?
Local Action for Global Challenges
Amsterdam understands that the climate crisis, digital transition, and social inequality can’t be solved by government alone—or by technology alone. That’s why it launched Amsterdam Smart City in 2009 as a public-private partnership. What began as small-scale energy-saving pilots has grown into a community of over 8,500 members, coordinating more than 300 projects across the city and beyond.
The approach is rooted in co-creation. Citizens, companies, knowledge institutions, and government actors come together to design, test, and scale solutions that serve the public good. The values that guide the network are clear: people first, openness, transparency, learning by doing, and public value.
The Doughnut as a Compass
Amsterdam was the first city in the world to embrace Doughnut Economics as a guiding framework. The “City Doughnut,” developed with economist Kate Raworth, helps policymakers balance the city’s ecological footprint with the social foundations that all citizens need: housing, education, health, equity, and more. It’s a tool to align every local decision with both planetary boundaries and human dignity.
This framework has inspired circular construction strategies, neighbourhood energy co-ops, and more inclusive procurement policies. It shows that global concepts can become real when grounded in local practice.
Making Innovation Inclusive
One of Amsterdam’s core beliefs is that smart cities must be <strong>inclusive cities</strong>. That means tackling issues like <strong>mobility poverty</strong>, where rising transport costs and digital-only services make it harder for low-income or elderly residents to get around.
Through the <strong>Mobility Poverty Challenge</strong>, Amsterdam partnered with the Province of North Holland and researchers from DRIFT to understand where and how exclusion occurs—and to design better public mobility systems. Pilot ideas like a “Mobility Wallet” (a subsidy for essential travel) and more inclusive digital apps emerged from real conversations with affected residents.
The same inclusive mindset guides Amsterdam’s digital transformation. In the suburb of Haarlemmermeer, officials flipped the script on e-government. Instead of asking citizens to become “digitally skilled,” they asked how government systems could become more <strong>humane</strong>. This led to simplified interfaces, better access to services, and ultimately more trust.
Responsible Tech and Energy from the Ground Up
Tech transparency is another pillar of the Amsterdam model. The city runs the world’s first <strong>Algorithm Register</strong>, giving the public insight into how AI and automated systems are used in services—from traffic enforcement to housing applications. Anyone can access this register, offer feedback, and better understand how digital decisions are made.
In the energy space, the city supports both bold innovation and careful upscaling. At the <strong>Johan Cruijff ArenA</strong>, used electric vehicle batteries store solar energy, powering concerts and matches with clean backup power. At the same time, a coalition of partners led by Amsterdam InChange is working to scale up Local Energy Systems by collecting lessons learned and creating a toolkit for community-led energy.
What Makes It Work?
If there’s one secret to Amsterdam’s success, it’s the governance model: small, neutral facilitation teams guiding large multi-stakeholder coalitions, anchored by public trust and shared purpose. Regular Demo Days allow project teams to showcase progress, get feedback, and adapt. This culture of transparency and iteration helps avoid the so-called “innovation graveyard,” where pilot projects go to die.
The city also embraces failure—as long as it’s shared and learned from. Reports like “Organising Smart City Projects” openly list lessons, from the importance of strong leadership to the need for viable business models and continuous user involvement.
An Invitation to Other Cities
Amsterdam’s smart city is not a blueprint—it’s a mindset. Start with your biggest local challenge. Bring the right people together. Make space for experimentation. Build bridges between local and global. And, above all, put citizens at the centre.
As international smart city ambassador Frans-Anton Vermast puts it: “We’re not just creating technology for cities—we’re creating better cities for people.”
The III International Conference on Public Policies and Data Science
Digital Society School - Transformation Learning Programme Info session

Call to all aspiring leaders!
Are you looking for the next step in advancing your leadership and management skills in alignment with your current role?
Join our upcoming info session on June 11th to learn more about the Transformation Leadership Programme (TLP) – Digital Society School’s part-time programme designed for professionals ready to lead change in the digital and sustainable transition.
We’re looking for Netherlands-based professionals with a Master’s degree and at least 2 years of relevant work experience, particularly with skills in project and team management.
During the info session we will be joined by former Transformation Owners from the TLP track who will share their own experiences during the programme.
The info session will take place online on June 11th 16:00 CET. See you then!