Towards a well-governed city

My newest contribution to the series Towards humane cities is about democracy. Not just democratic institutions but about listening to and addressing needs and wants of citizens and other stakeholders. In addition I present a wealth of useful 'smart' applications to put the citizen in the center and I elaborate on cities like Barcelona en Madrid and of course the astonishing practises in Estonia

Wie de voorkeur geeft aan de Nederlandstalige versie: