Nationaal Laadonderzoek 2020

On the 5th of July, during Demoday #28, we zoomed in on one of the pressing challenges facing the energy transition: grid congestion, and more specifically, how to keep the people who maintain the grid moving efficiently.

Grid congestion is a serious and growing concern for grid operator Alliander. It is therefore essential to speed up the grid reinforcement as much as possible. Alliander’s Operation 2.0 team is exploring innovative ways to work smarter, faster, and more flexibly to keep pace with these developments.

Their efforts focus on three tracks:

• Alleviating staff shortages by training office employees to occasionally support fieldwork.
• Exploring technologies like advanced ground radar to get better insights into underground assets.
• Improving the logistics of supplying mechanics to ensure they have the right tools, in the right place, at the right time.

This last track was the main focus of our work session.

Inefficient supply of mechanics

Logistics experiences show that mechanics collect materials inefficiently when supplying their vans and jobs, resulting in stock corrections, less control over stock, unnecessary work for logistics staff, and valuable mechanic hours being lost, which leads to less execution work. A few key problems stood out:

• Supplies are scanned inconsistently, so the system doesn’t reflect what is actually in stock.
• Every van is different, with a custom layout that suits the preferences of its mechanic.
• The work itself is unpredictable, which makes standardised restocking difficult.
• With a transition to smaller electric vans, space is becoming even more limited.

A simple optimisation of the process is not enough, especially without considering the human element. For many mechanics, a visit to the supply centre is more than just logistics. It is a moment of connection, a short break from the road, or simply a chance for a good coffee.

Ideas from the network

In groups of four, we brainstormed creative ideas to improve the supply of Alliander vans while keeping the needs and routines of mechanics in mind.

Some highlights:

• Peer-to-peer van inspiration: Let mechanics share the layout of their vans with colleagues. They can exchange best practices and take pride in an efficient setup. Adding a bit of gamification might boost motivation even more.
• A mobile supply service: A supply van could drive around to restock mechanic vans, reducing the need to visit the supply centre. However, this might remove the social element of taking a break with colleagues.
• Smarter routing: Track the location of mechanics only in relation to nearby grid faults. This way, the closest available mechanic can respond without feeling like their movements are constantly being monitored.
• Package-based resupply: Inspired by delivery service Picnic, mechanics could exchange complete “supply packages” instead of picking out materials individually. Collaborating with wholesale suppliers could reveal more useful insights.
• Automatic stock tracking: Tag all materials with RFID chips and use sensors installed in the door of the van to register what is removed from the van. This eliminates the need for manual scanning and reduces the chance of mistakes.

Do you have a bright idea to improve how mechanics work? Let us know in the comments or send a message to Noor at noor@amsterdaminchange.com.
A big thank you to Thomas Hoekstra and Iris van der Zanden from Alliander for bringing this challenge to the network, and to Chantal Inia from Royal HaskoningDHV for moderating the session.

Wow! Half of the tickets for our Cenex Nederland Lenteborrel have already been ordered – and the event isn’t even happening until 8th of May 2025. 🎉

That means: lots of excitement, high expectations, and... an opportunity you don’t want to miss.

The event will be focusing on Transport & Mobility, Circular Mobility, Energy & Infrastructure, where you can expect the following.

📍 What to expect:
✅ Meet exhibitors and explore the latest innovations
🎮 Join or watch two exciting serious game sessions
🎤 Be inspired by four engaging keynotes (English)
🥂 End the day with our annual spring reception where you have the opportunity to network.

Want to join us? Don’t wait too long – the remaining 50% is likely to go even faster. 🎫

Please make sure to get your (free) ticket via Eventbrite

Amsterdam faces a major logistics challenge: from January 2025 onwards, polluting delivery vans will no longer be allowed in the city centre. How can entrepreneurs and suppliers in the food sector prepare for this and turn the transition into a success? Four fourth-year students from the Amsterdam University of Applied Sciences (HvA) are working together in an interdisciplinary graduation circle to find solutions. They are addressing both the technical aspects of this issue and the communication side. Drawing on their different fields of study, they analyse the problem and develop a joint recommendation for the Amsterdam Transport Region (Vervoerregio Amsterdam). As part of their research, they used this working session as a focus group with stakeholders from the Amsterdam InChange network.   

Opening of the session

Stan van der Meer (Logistics Management), Chanel Pinas (Digital Marketing), Jay van den Boog (Digital Marketing), and Vanessa Man (Logistics Engineering) opened the session with a few questions to get a sense of the participants in the room. The attendees rated their own level of expertise on the topic and wrote down a word they associated with the issue. 

The room was filled with expertise: policymakers from the Municipality of Amsterdam directly involved in the issue, as well as researchers and advisors from Arcadis and Cenex who are actively working on zero-emission logistics. Representatives from the Port of Amsterdam and EIT Urban Mobility (a European network) were also present, each bringing their own perspective on the challenge.   

Statements and discussion

The students facilitated the discussion by presenting a number of statements, and moderating the group discussions that followed. Below are a few observations. 
 
Statements 1 and 2 (summarized): Amsterdam entrepreneurs are aware of the new zero-emission policy, and it is clearly presented to them.  
There was broad consensus within the group regarding the city’s policy. Communication from the Municipality of Amsterdam has been extensive over the past ten years — first targeting larger logistics partners in the city, and more recently also via letters to local entrepreneurs. In addition, physical signs throughout the city communicate the new regulations. However, what can cause confusion among entrepreneurs are the mixed signals coming from national politics and policies. This can create the impression that there is a lack of determination or vision behind the transition, making entrepreneurs hesitant to invest in new electric vehicles. 
 
Statement 3: There is sufficient support for entrepreneurs to switch to zero-emission transport. 
The group also agreed that the municipality is doing a good job offering financial support where needed. Advisors, for example, are available to guide entrepreneurs through the rules and support options. However, it was noted that the target audience still does not always have a clear overview of all the possibilities. While the municipality communicates well and “presents” the available opportunities, confusion and uncertainty remain among entrepreneurs on the streets. This represents an important communication challenge that the students will further explore. 

Also, regarding this statement and the ones before, it was noted that the (micro)entrepreneurs and stakeholders we were talking about weren't present in the room. It would have been good to have more of the target group in the room, but for this session specifically the policymakers and specialists from our network were the ones the students focussed on. In the following months of their research, their focus will be on the specialists and (micro)entrepreneurs in the food sector.
 
Statement 4: Logistics hubs play an important role in reducing transport movements in the city. 
This part of the discussion became more technical. The group agreed that a new logistics system with greater use of hubs throughout the city is, in theory, a logical and effective step in this transition. In practice, however, it is not as simple as it sounds. For example, consider the Port of Amsterdam — an existing large hub at the edge of the city for water-based transport. While goods can be transferred there to smaller vehicles for distribution within the city, docking on the busy canals poses a significant challenge. Additionally, water transport was the first sector required to become fully electric, and this system is currently somewhat reduced in scale 

Road transport is also complex. Hubs are locations where goods from different suppliers can be combined and delivered with fewer transport movements. But who holds responsibility for these goods if something goes wrong? And how can this be managed without adding too much delivery time?   

One of the participants summarized it well: we are shifting from logistics as a chain, where each party is responsible for a small part, to an ecosystem where all actors and the physical infrastructure depend on one another, share collective responsibility, and need to exchange information and services to keep the system running.    

In-depth interviews

The second part of the session consisted of two breakout groups in which the students could ask targeted questions for the research they are conducting. Jay and Chanel spoke with several participants about the research side of the project, delving deeper into successful research methods that involve entrepreneurs. Stan and Vanessa spoke with another group of participants about potential solutions for this issue, gathering knowledge about existing innovations and solutions or what might still be needed for this logistical transition.   

Follow-up

Through this focus group, the students in this interdisciplinary graduation circle have engaged in dialogue with experts on this topic from various organizations. They also made many new contacts and actively shared their project with the network. During our upcoming Knowledge and Demo Day on June 5, they will once again be part of the program and present their results and potential conclusions. 
 
Would you like to know more about the graduation circle, the research topic, or do you have tips or questions for the students? Feel free to reach out via pelle@amsterdaminchange.com