Organising Smart City Projects: Lessons learned from Amsterdam

The last two years, our partner the University of Applied Sciences systematically analysed 12 smart city projects in Amsterdam. In close cooperation with Amsterdam Smart City five researchers started a thorough evaluation of projects to draw lessons and make future smart city projects more effective.

The idea was to analyse the non-technological aspects of smart city projects
(partnerships, business models, scaling potential) since smart city solutions are not just about developing and applying technology. It demands new networking and management competencies. Solutions are not developed and implemented by one single company, but take shape in networks and with the involvement of citizens/end users. Partnerships are formed, they all work differently and face different challenges. In this study, a number of smart city projects in Amsterdam is analysed in their wider context.

This final report is now out and focuses on questions as:
- How do organisations with different agendas, collaborate on smart city projects?
- What challenges do they face?
- What kind of value is created?
- How are risks and returns shared, and how are users involved?
- What is the upscaling dynamic of smart city solutions, if any?
- How can smart city projects be managed professionally?

You can open the report below. This report is issued by the Amsterdam University of Applied Sciences and has been established in cooperation with Amsterdam Smart City.

On the 19th of December 2017 the insights of the report were shared at Pakhuis de Zwijger:

Are you interested in doing research together or do you have a smart city question? Get in touch via

Summary of the report here:


Maaike Osieck's picture
Maaike Osieck

Thanks for sharing this valuable knowledge!