Mobility and transport are crucial for a city to function properly. Amsterdam is considered the world capital of cycling; 32% of traffic movement in Amsterdam is by bike and 63% of its inhabitants use their bike on daily basis. The number of registered electrical car owners in the Netherlands increased with 53% to 28.889 in 2016. Since 2008 car sharing increased with 376%. However, this is less than 1% of the total car use. Innovative ideas and concepts can help to improve the city’s accessibility, so share your ideas and concepts here.

Highlight from Trisha van Engelen, Junior Community & Program Officer at Amsterdam Smart City, posted

Amsterdam Smart City tekent: samen maken we CO2 neutraal reizen naar evenementen de norm

Featured image

Het klimaat verandert en het wordt steeds drukker in Amsterdam. Jaarlijks komen er alleen al miljoenen bezoekers op Zuidoost af voor het grootste entertainment gebied van Nederland. We staan voor de opgave om de stad, waaronder Zuidoost, leefbaar, veilig en tegelijkertijd bereikbaar te houden. Verschillende partners slaan daarom nu de handen ineen om bezoekers van en naar evenementen in 2023 CO2 neutraal te laten reizen

De auto is op dit moment het meest gebruikte vervoersmiddel in Zuidoost. Amsterdam heeft ervoor gekozen om de privé auto minder ruimte te geven in de stad en de uitstoot van fossiele brandstof terug te dringen om de luchtkwaliteit in de stad te verbeteren en bij te dragen aan de klimaatdoelstellingen.

De transitie van mobiliteit vraagt om een samenwerking tussen (semi) publieke en private partijen en het verstevigen van duurzame alternatieven voor de privé auto. Op 11 mei hebben de gemeente Amsterdam, Johan Cruijff ArenA, Ajax, NS, GVB, Transdev, VRA en Amsterdam Smart City getekend voor een samenwerking rondom CO2 neutraal reizen. Het doel: in 2023 bezoekers CO2 neutraal te laten reizen van en naar één of meerdere evenementen in de Johan Cruijff ArenA. Zodat we samen leren hoe we CO2 neutraal reizen naar evenementen de norm maken

Op de Amsterdam Smart City Demodag op 14 juni zullen de bovenstaande organisaties bij elkaar komen in één van de werksessies, om verder na te denken over het proces. Wat hebben we nodig? Wat wordt de werkwijze? Wat kunnen de grootste hobbels zijn?

Ben je werkzaam bij één van onze partnerorganisaties en lijkt het je interessant om hierover mee te denken? Stuur een mail naar voor verdere informatie over deelname aan de werksessie.

Trisha van Engelen's picture #Mobility
Highlight from Amsterdam Smart City, Connector of opportunities at Amsterdam Smart City, posted

Amsterdam Smart City Demo Days #16: Open for Applications

Featured image

On June 14 and 21 the 16th edition of our Demo Days will take place. This will be the first Demo Days on location (will be announced soon) since COVID-19. Our themes for these upcoming Demo Days are:

15 June: Energy & Mobility

21 March: Circular & Digital

What are the Amsterdam Smart City Demo Days?
The Demo Days are one of the tools we use to stimulate innovation and encourage connection between our partners and community. The purpose of the Demo Days is to present the progress of various innovation projects to each other, ask for help, share dilemmas and involve more partners in a project to take these projects to the next level. In small groups we work on concrete questions.

We have created the Demo Days as a safe place for asking input from the network. A fresh perspective from another professional can be exactly what you need to move forward. You cannot work on a transition alone, which is why it’s important to involve others in your process. During these days, we also give the stage to community members to pitch projects and ask for input from our network.

That’s where you come in!
Not only are the Demo Days open for our community, but we offer you the opportunity to pitch your innovative initiative during the event. We want to involve our community more in the activities that we regularly organise, as you are an important part of the Amsterdam Smart City innovation ecosystem.

Are you working on an innovative project that could use some input? Or are you preparing for an inspiring event that needs a spotlight?

If it fits within our themes, sent a message to or let us know in the comments. We would be happy to discuss if it's a match!

Amsterdam Smart City's picture #CircularCity
Tom van Arman, Director & Founder at Tapp, posted

Where are the 'Dark Stores' in Amsterdam?

Featured image

While it’s easy to find Gorillas, Getir, Flink, and Zapp flash delivery services in iTunes or Google Play app stores, It’s not so easy to locate these many grocery depots in Amsterdam.

In this interactive map we located the many physical locations of these dark stores to see the saturated landscape of flitsbezorging (flash delivery) infrastructure in Amsterdam. The goal of the map is to help consumers choose delivery services based on proximity to homes / businesses and help calm some inner city bike routes!

Curious to see the 10minute cycle zones or the locations of the many dark stores in Amsterdam? Check out this map and more information about dark stores here.

Tom van Arman's picture #Mobility
Herman van den Bosch, professor in management development , posted

22. Two '100 smart city missions'- Twice an ill-advised leap forward

Featured image

The 22nd and penultimate episode in the *Better cities: The contribution of digital technology-*series will discuss two ambitious ‘smart city’plans of two governments and the associated risks.

Recently, the European Commission launched a 100-city plan, the EU Mission on Climate-Neutral and Smart Cities. One hundred European cities that aspire to be climate neutral by 2030 (you read that correctly) can register and count on supplemental funding. I immediately thought of another 100-city plan, India's Smart City Mission. In 2015, Prime Minister Modi announced that in six years 100 Indian cities would become 'smart'. The official term of the project has now ended, and I will examine below whether this goal has been achieved, I discuss the two plans and then explain why I call both of them a leap forward. At the end I will make a few suggestions for how the European mission can still learn from the Indian one.

India's Smart City Mission

The problem
In India, 377 million people live in cities. In 15 years, 200 million will have been added. Already, traffic in Indian cities has come to a complete standstill, each year more than 600,000 people die from air pollution, half of the urban areas have no drinking water connection, waste collection is poor and only 3% of sewage is treated. The rest is discharged into surface water, which is also the main source of drinking water.

The mission
The Smart City Mission was intended to implement substantial improvements on all these problems in 100 cities, which together comprise 30% of the population. In the improvements digital technology had to play an important role.
The 100 cities were selected because of favorable prospects and the quality of the plans, which usually consisted of a long series of projects.

The regular city governing bodies were deemed incompetent to lead the projects. That is why management boards (‘special purpose vehicles’) have been appointed, operating under company law and led by a CEO, supported by international consultancy firms. All rights and duties of the City Council regarding the execution of the mission were delegated to the appointed boards, including the power to collect taxes! Not surprisingly, this decision has been challenged in many places. Several cities have withdrawn from 'the mission' for this reason.

To implement their projects, each city would receive $150 million over five consecutive years. This money should be seen as seed capital to be supplemented from additional sources such as public-private partnerships, commercial bank lending, external financing, loans, and foreign investment.

Area-oriented and pan-urban approach
The plans contain two components: an area-oriented and a pan-urban approach. The first aims at adapting, retrofitting or new construction and should relate to a wide range of 'smart services'. For example high-speed internet, waste facilities, parking facilities, energy-efficient buildings, but also replacement of slums by high-rise buildings. The slick 'architectural impressions' that circulated at the beginning of the planning period (see above) mainly concern the area-oriented approach.
The pan-urban approach includes at least one 'smart' facility for a larger part of the city. The choice is often made to improve the transport infrastructure, for example the construction of new roads and highways and the purchase of electric buses. No fewer than 70 cities have built a 'smart' control center based on the example of Rio de Janeiro, which I believe was rather premature.

Now that the official term of 'the mission' has ended, a first inventory can be made, although observers complain about a lack of transparency about the results. About half of all the 5000 projects that have been started have not (yet) been completed and a significant part of the government funds have not yet been disbursed. This could still happen in the coming years. This is also because attracting external resources has lagged behind expectations. These funds came mainly from governments, and large technology companies. This has had an impact on the implementation of the plans.
The slow progress of most projects is partly because most of the population was barely aware of the mission and that city councils were not always cooperative either.

It was foreseen that half of the available resources would go to area-oriented projects; this eventually became 75-80%. As a result, on average only 4% of the inhabitants of the cities involved have benefited from 'the mission' and even then it is not clear what the benefits exactly entail. The city of New Delhi covers an area of almost 1500 km2, while the area concerned is only 2.2 km2: So you're not even going to have 100 smart cities. You're going to have 100 smart enclaves within cities around the country, said Shivani Chaudhry, director of the Housing and Land Rights Network.
It soon became clear that the mission would be no more than a drop in the ocean. Instead of $150 million, it would take $10 billion per city, $1000 billion in total, to address all ambitions, according to an official calculation.  Deloitte was a little more modest, calculating the need for $150 billion in public money and $120 billion from private sources.

Type of projects
The many topics eligible for funding have resulted in a wide variety of projects. Only one city has put the quality of the environment first. Most cities have initiated projects in the areas of clean energy, improving electricity supply, reducing air pollution, construction of new roads, purchasing electric buses, waste disposal and sanitation. What is also lacking, is a focus on human rights, gender, and the interests of the poorest population groups.
In some places, it has been decided to clear slums and relocate residents to high-rise buildings on the outskirts of the city. Indian master architect Doshi warns that the urban vision behind the smart city plans will destroy the informality and diversity that is the cornerstone of the country's rural and urban society. He challenges planners to shift the emphasis to rural areas and to create sufficient choices and opportunities there.

The European Mission on Climate-neutral and Smart Cities

The problem
Cities produce more than 70% of the world's greenhouse gas emissions and use more than 65% of total energy. In addition, cities in Europe only cover 4% of the total surface area and accommodate 75% of the population. The ecological footprint of the urban population is more than twice what it is entitled to, assuming a proportional distribution of the earth's resources.

The mission
On November 25, 2021, the European Commission called on European cities to express their interest in a new European mission on Climate-neutral and smart cities. The mission aims to have 100 climate-neutral and smart cities by 2030, which will act as a model for all other European cities.
The sectors involved in this transformation process are the built environment, energy production and distribution, transport, waste management, industrial processes and product use, agriculture, forestry, and other land uses and large-scale deployment of digital technology. That is why the European Commission talks of a green and digital twin, or a simultaneous green and digital transformation.

Reaching the stated goal requires a new way of working and the participation of the urban population, hence the motto 100 climate neutral cities by 2030 - by and for the citizens.
According to the plan's authors, the main obstacle to climate transition is not a lack of climate-friendly and smart technology, but the inability to implement it. The current fragmented form of governance cannot bring about an ambitious climate transition. Crucial to the success of the mission is the involvement of citizens in their various roles as political actors, users, producers, consumers, or owners of buildings and means of transport.

The additional investment to achieve the mission is estimated at €96 billion for 100 European cities by 2030, with a net positive economic benefit to society of €25 billion that will increase further in the period thereafter. The European Commission will provide €360 million in seed funding.
The overwhelming amount of funding will have to come from banks, private equity, institutional investors, and from the public sector at the local, regional and national level.

What went wrong with the Indian Mission and its follow-up

The gap between ambitions and reality
Almost all comments on 'the mission' emphasize that three necessary conditions were not met from the start, namely a widely accepted governance model, adequate funding, and involvement of the population and local government. There was an unbridgeable gap between ambitions and available resources, with the contribution of external capital being grossly overestimated.
The biggest problem, however, is the gap between the mission's ambitions and the nature of the problems that India it faces: Cities are bursting at the seams because of the millions of poor people who flock to cities every year in search of work and a place to live that find them only in the growing slums. The priorities for which the country must find a solution are therefore: improving life in rural areas, improving housing in the cities, ensuring safe drinking water, waste disposal, sanitation, and purification of wastewater, good (bus) transport and less polluting car traffic. Urgently needed is a sustainable development model that addresses ecological problems, makes urbanization manageable, controls pollution and will use resources efficiently.

Leap forward
The 'Mission' is a leap forward, which does not tackle these problems at the root, but instead seeks a solution in 'smartification'. Policymakers were captivated by the promises made by IBM and other technology companies that ICT is the basis for solving most urban problems. A view that I objected in the third episode of this series. IC solutions have been concentrated in enclaves where businesses and prosperous citizens are welcomed. The Government of India Special Rapporteur on Housing therefore notes that the proposals submitted had a predominant focus on technology rather than prioritizing affordable housing and doubts the correctness of this choice.
Instead of emphasizing the role of digital technology, the focus should have been on equitable, inclusive, and sustainable living areas for all. Not the area-oriented but the pan-urban approach should have prevailed.

Several authors suggest future actions consistent with the above comments:
• Setting a longer time horizon, which is much more in line with the problems as they are felt locally.
• Decentralization, coupled with strengthening local government in combination with citizen participation.
• A more limited number of large-scale pan-urban projects. These projects should have an immediate impact on all 4000 Indian cities and the surrounding countryside.
• More attention for nature and the environment instead of cutting down trees to widen motorways.
• Training programs in the field of urbanization, partly to align urban development with Indian culture.

The European mission revisited

Leap forward
Europe and India are incomparable in many ways, but I do see similarities between the two missions.
With the proclamation of the 'mission', the Indian government wanted to show the ultimate – perhaps desperate – act of determination to confront the country's overwhelming problems. I therefore called this mission a flight forward in which the image of the 'smart city' was used as a catalyst. However, the country’s problems are out of proportion to this, and the other means employed.
It is plausible that the European Union Commission also wanted to take an ultimate act. After the publication of the ambitious European Green Deal, each national governments seems to be drawing its own plan. The ‘100 cities mission’ is perhaps intended as a 'booster', but here too the feasibility of this strategy is doubtful.

Smart and green
The European Union cherishes the image of a 'green and digital twin', a simultaneous green and digital transformation. Both the Government of India and the European Commission consider digital technology an integral part of developing climate neutral cities. I hope to have made it clear in the previous 21 episodes of this series that digital technology will certainly contribute. However, the reduction of greenhouse gases and digitization should not be seen as an extension of each other. Making a city climate neutral requires way more than (digital) technology. Moreover, suitable technology is still partly under development. It is often forgotten that technology is one of the causes of global warming. Using the image of green and smart twins will fuel the tension between the two, just like it happened in India. In that case, it remains to be seen where the priority will lie. In India it was 'smart'.

Funding of the Indian mission fell short; much is still unclear about funding of the European mission. It is highly questionable whether European states, already faced with strong opposition to the costs of 'climate', will be willing to channel extra resources to cities.

The European mission wants to be by and for the citizens. But the goal has already been established, namely becoming climate neutral by 2030. A new 'bottom-up' governmental approach would have been to investigate whether there are cities where a sufficiently large part of the population agrees with becoming climate neutral earlier than in 2050 and how much sooner that could be and next, leave it to these cities themselves to figure-out how to do this.

Can Europe still prevent its mission from failing like India's? I propose to look for in the same direction as India seems to be doing now:
•      Opt for one unambiguous goal: Reducing greenhouse gases significantly earlier than 2050.
•      Challenge a limited number of cities each to form a broad coalition of local stakeholders that share this ambition.
•      Make extra resources available, but also ask the cities themselves to make part of the necessary investments.
•      Stimulate universities and industry to provide a European response to Big Tech and to make connections with the 'European Green Deal'.

My e-book Smart City Tales contains several descriptions of intended and alleged smart cities, including the much-discussed Saudi Arabian Neom. The Dutch version is here.

Herman van den Bosch's picture #CircularCity
Amsterdam Smart City, Connector of opportunities at Amsterdam Smart City, posted

Recap of Demo Days #15

Featured image

The first Demo Days of 2022 were a success! On March 10 and 17, we gathered online to connect and inspire our partners and community on the topics Circular & Energy and Digital & Mobility. In this article, we share a recap of the topics and projects discussed during the 15th edition of our Demo Days.

About our Demo Days

The Demo Days are one of the tools we use to stimulate innovation and encourage connection between our partners and community. The purpose of the Demo Days is to present the progress of various innovation projects, ask for help, share dilemmas and involve more partners to take these projects to the next level. More information about the Demo Days can be found here.

Demo Day: Circular & Energy

Circular energy transition
With the changing global economy and shortages of raw materials, it is important to look at materials needed for the energy transition. How can we reduce the negative impact of products that have a positive impact on the energy transition? In this session, participants identified common challenges: think of regulations and logistics, but also behaviour. In addition, one of the conclusions is that education must join the transition. Now that the obstacles are clear, we must reach a joint approach. Do you want to be involved in our next steps? Contact 

The social side of smart grids – Mark van der Wees (Amsterdam University of Applied Sciences) and Lennart Zwols (municipality of Amsterdam)
During the session led by Mark van der Wees and Lennart Zwols, participants discussed the social side of smart grids. Where does the ownership of a smart grid lie? And how can we involve citizens? The main take-out is that we need more knowledge about the broader societal costs, benefits and risks. Questions and input on the societal input of smart grids can be sent to Mark at:

Power in the energy transition – Gijs Diercks (DRIFT)
Gijs Diercks facilitated a session in which we discussed a socio-political aspect of energy transition: namely, how unequal power limits change and reform. Gijs invited participants to discuss their experiences with power relations in energy projects. We often talk about a decentralization of power, but, power often ends up somewhere else. An interesting insight was that it would be good to talk more explicitly about power within concrete projects in the future.

Demo Day: Digital & Mobility

Webinar data management in practice - Arjan Koning (Amsterdam University of Applied Sciences) and Huib Pasman (Johan Cruijff ArenA)
Prior to the sessions, Arjan Koning and Huib Pasman gave a webinar on data management in practice. What do you need to consider when working with data? And what do you need to arrange in order to properly deal with ownership and authorization of access?

The ownership and responsibility of data – Noor Bouwens (Province of North Holland)
Following the webinar, Noor Bouwens led a working session in which the participants were introduced to the developments, tasks and challenges that the Province of North Holland sees in this area. It turned out that challenges in the field of data governance are recognizable to the businesses, knowledge institutions and governments alike. The biggest challenge is the substantive management of project data and deciding who is responsible for this.

The smart charging square – Peter van Dam (SlimLaden)
In this session, the participants reflected on what the future of parking will look like based on the smart charging square case in Haarlemmermeer. The main take-out from the session is that a broader framework is needed around electric parking solutions. It is difficult for municipalities to predict the future when it comes to EV charging. Therefore municipalities are hesitant to formulate concrete plans. Hopefully soon, more pilots will be set up to take smart charging solution to the next phase.

Are you joining us?

Our next Demo Days take place on June 14 (Mobility & Energy) and June 21 (Circular & Digital).

Are you working on an innovative project that could use some input? Or are you preparing for an inspiring event that needs a spotlight?

If it fits within our themes, sent a message via or let us know in the comments. We are happy to talk with you to find out if it's a match! As soon as the program is determined, we will share it on the platform and give you the opportunity to join as participant.

Amsterdam Smart City's picture #Energy
Amsterdam Smart City, Connector of opportunities at Amsterdam Smart City, posted

Leonie van den Beuken announced as chairwoman of Vereniging Elektrische Rijders

Featured image

Leonie van den Beuken, Program Director of Amsterdam Smart City, is announced as the new chairwoman of the Vereniging Elektrische Rijders starting April 1. She will voluntarily fulfill her role as chairwoman in addition to her job as Program Director of Amsterdam Smart City. The Vereniging Elektrische Rijders (VER) represents the electric driver and serves as an independent source of information for (future) electric drivers. The VER increasingly contributes to the debate and implementation of the further electrification of the Netherlands, at national and regional, but also at local level. Leonie will play an important role in this. She considers her new position as a good challenge: ''Electric driving is better for our climate, ensures better livability of cities and villages and is also comfortable. However, electric vehicles are still far from being available to everyone. Building on the fantastic foundation the VER has laid, I am going to make every effort to accelerate the move towards cleaner mobility with a special focus on making it affordable and even more sustainable. For example, through shared mobility and innovating on more sustainable technology''

Leonie succeeds Koos Burgman, who was committed to the VER for the past five years and has helped the organisation grow to where it is today in an outstanding way. The VER has almost 10,000 members, more than 500 volunteers and almost 80 ambassadors and is growing steadily.

For more information about the VER and their mission, visit their website on:

Amsterdam Smart City's picture #Mobility
Herman van den Bosch, professor in management development , posted

Will MaaS reduce the use of cars?

Featured image

In the 18th episode of the Better Cities - The contribution of technology-series, I answer the question how digital technology in the form of MaaS (Mobility as a Service) will help reduce car use, which is the most important intervention of improving the livability of cities, in addition to providing citizens with a decent income.

Any human activity that causes 1.35 million deaths worldwide, more than 20 million injuries, total damage of $1,600 billion, consumes 50% of urban space and contributes substantially to global warming would be banned immediately. This does not apply to traffic, because it is closely linked to our way of life and to the interests of motordom. For example, in his books Fighting traffic and Autonorame: The illusory promise of high-tech driving, Peter Horton refers to the coteri of the automotive industry, the oil companies and befriended politicians who have been stimulating car use for a century. Without interventions, global car ownership and use will grow exponentially over the next 30 years.

Reduction of car use

In parallel with the growth of car use, trillions have been invested worldwide in ever new and wider roads and in the management of traffic flows with technological means.

It has repeatedly been confirmed that the construction of more roads and traffic-regulating technology have a temporary effect and then further increase car use. Economists call this induced demand. The only effective counter-measures are impeding car use and to discourage the perceived need to use the car, preferably in a non-discriminatory way.

Bringing housing, shopping, and employment closer together (15-minute city) reduces the need to travel by car, but this is a long-term perspective. The most effective policy in the short term is to reduce parking options at home, at work and near shopping facilities and always prioritizing alternative modes of transport (walking, micro-mobility, and public transport). Copenhagen and Amsterdam have been investing in bicycle infrastructure for years and are giving cyclists a green track in many places at the expense of car traffic.

For several years now, Paris has also been introducing measures to discourage car traffic by 1,400 kilometers of cycle paths, ban on petrol and diesel cars in 2030, redesign of intersections with priority for pedestrians, 200 kilometers of extension of the metro system and closure of roads and streets. Meanwhile, car use has fallen from 61% in 2001 to 35% now. Milan has similar plans and in Berlin a group is preparing a referendum in 2023 with the aim of making an area car-free larger than Manhattan. Even in Manhattan and Brooklyn, there is a strong movement to reduce car use through a substantial shift of road capacity from cars to bicycles, pedestrians, and buses.

Public transport

Because of the pandemic, the use of public transport has decreased significantly worldwide as many users worked from home, could not go to school, took the bicycle or a car. Nevertheless, cities continue to promote public transport as a major strategy to reduce car use. In many places in the world, including in Europe, urban development has resulted in a high degree of dispersion of and between places to live, shop, and work. The ease of bridging the 'last mile' will contribute significantly to the increase in the use of public transport. While bicycles play an important role in this in the Netherlands, the ideas elsewhere are based on all forms of 'dockless micromobility’.

Autonomous transport

From a technological point of view, autonomous passenger transport involves type four or five at a taxonomy of automated cars. This includes the Waymo brand developed by Google. In some places in the US, these cars are allowed to drive with a supervisor ('safety driver') on board. Type 5 (fully autonomous driving under all circumstances) does not yet exist at all, and it is highly questionable whether this will ever happen. Besides, it is questionable too whether the automotive industry aspires building such a car at a substantial scale. Given their availability, it is expected that many people will forgo purchasing them and instead use them as a shared car or as a (shared or not) taxi. This will significantly reduce car ownership. To sell as many cars as possible, it is expected that the automotive industry will aim for level three automation, which means that the car can take over the actions of the driver, who must stay vigilant.

The impact on cities of autonomous shared cars and (shared) taxis is highly uncertain. Based on traffic data in the Boston area and surveys of residents, a study by the Boston Consultancy Group shows that approximately 30% of all transport movements (excluding walking) will take place in an autonomous car. But it also appears that users of public transport are a significant part of this group. Most people interviewed were scared using an unmanned shared taxi. Without sharing, there will be more cars on the road and more traffic jams in large parts of the city than now. A scenario study in the city of Porto (Portugal) that assumes that autonomous cars are mainly used as shared taxis and public transport is not cannibalized shows a significant decrease in car traffic.

Considering refraining from car use

Designing an efficient transport system is not that difficult; its acceptance by people is. Many see the car as an extension of the home, in which - even more than at home - they can listen to their favorite music, smoke, make phone calls or meet other persons unnoticed. Considering this, the step to alternative transport such as walking, cycling, or using public transport is a big one.

Most people will only decide to do so if external circumstances give sufficient reason. Hybrid working can lead to people wondering whether keeping an expensive (second) car is still responsible and cycling – in good weather – is also an option. Or they notice that because of restrictions driving a car loses part of its attractiveness and that public transport is not that bad after all. Some employers (Arcadis, for example) also encourage other forms of mobility than the (electric) lease car. <i>This lays the foundation for a 'mind set' in which people begin to break down their mobility needs into different components, each of which is best served by another mode of transport.</i> As soon as they realize that the car is an optimal solution only for part of the journeys, they realize that the price is shockingly high and a shared car is cheaper. For other journeys, a (shared) bicycle or public transport may be considered. Against this background, the concept of Mobility as a Service (MaaS) must be placed.

Mobility as a Service: MaaS

MaaS is an app that offers comprehensive door-to-door proposals for upcoming journeys, ranging from the nearest shared bicycle or scooter for the first mile or alternatively a (shared) taxi, the best available connection to public transport, the best transfer option, to the best option for the last mile. For daily users of the same route, the app provides information about alternatives in the event of disruptions. In the event of a delay in the journey, for example on the way to the airport, an alternative will be arranged if necessary. No worries about departure times, mode of transport, tickets, reservations, and payment. At least, ideally.

These kinds of apps are being developed in many places in the world and by various companies and organizations. First, Big Tech is active, especially Google. Intel also seems to have all the components for a complete MaaS solution, after taking over Moovit, Mobileye and Cubic. In Europe, it is mainly local and regional authorities, transport companies (Transdec, RATP, NS) and the automotive industry (Daimler-Benz and in the Netherlands PON).

The Netherlands follows its own course. The national MaaS program is based on public-private partnership. Seven pilots are ready to take-off. Each of these pilots places a different emphasis: Sustainability, accessibility of rural areas, congestion reduction and public transport promotion, integration of target group transport, public transport for the elderly and cross-border transport.

The pandemic has delayed its start significantly. The Gaiyo pilot in Utrecht (Leidsche Rijn) is the only one that is active for some time, and the results are encouraging. Apart from the national MaS pilots, the RiVier initiative was launched in January 2019; a joint venture of NS, RET and HTM in collaboration with Siemens.

Worth mentioning is an initiative from the European Union (European Institute for Innovation and technology - Urban Mobility), Eindhoven University of Technology, Achmea and Capgemini. 21 partners have now joined, including the municipality of Amsterdam. The aim is a pan-European open mobility service platform, called Urban Mobility Operating System (UMOS). The project aims to provide MaaS for the whole of Europe in the long term. UMOS expects local providers to join this initiative. Unlike most other initiatives, this is a non-profit platform. For the other providers, profitability will mainly be a long-term perspective.

The development of the MaaS app is complex from a technological and organizational point of view. It is therefore not surprising that five years after the first landing there are only partial solutions. <b>The basis for a successful app is the presence of a varied and high-quality range of transport facilities, a centralized information and sales system and standardization of various data and interfaces of all transport companies involved.</b> So far, they have not always been willing to share data. A company like London Transport wants to maintain direct contact with customers, and Uber and Lyft don't want to hand over the algorithms they use to calculate their variable fare. This type of data is indispensable for realizing a real-time offer of several door-to-door transport alternatives for every conceivable route, including pricing, and purchasing tickets. It is hoped that licensing authorities will mandate the provision of all data required for a fully functioning MaaS platform.

One of the most balanced MaaS applications is MaaX developed by Capgemini, the Paris Transport Authority and the RATP. This is comparable to the NS and OV9292 app, supplemented by options for carpooling, taxi transport, shared cars, shared bicycles, scooters, electric scooters, and parking.

Does MaaS is viable?

I believe that MaaS as such will encourage very few motorists to refrain from owning a car. This will mainly have to be done through measures that impede car use or reduce the need for it. Nevertheless, MaaS is useful for those who have just decided to look for alternatives. The app also has added-value for users of public transport, for instance if information in the event of disruptions is made available timely.

It is therefore clear to me that this app should be made available as a form of service, funded by the transport providers and the government and can make significant savings in infrastructure costs if car use decreases.

The above deepens two essays included in my e-book Cities of the Future: Always humane, smart if helpful. The first essay Livability and traffic – The walkable city connects insights about livability with different forms of passenger transport and policy. The second essay Towards zero road casualties: The traffic-safe city discusses policies to make traffic safer and the effect of 'self-driving' cars on road safety. The e-book can be downloaded here by following the link below.

Herman van den Bosch's picture #SmartCityAcademy
Amsterdam Smart City, Connector of opportunities at Amsterdam Smart City, posted

Programma voor Demodag #15 Digitaal & Mobiliteit

Featured image

Volgende week donderdag 17 maart vindt de tweede editie van Demodag #15 plaats. De thema’s Digitaal en Mobiliteit staan centraal, en het programma is inmiddels rond. Naast een paar mooie initiatieven en complexe vraagstukken, wordt er dit keer ook een korte webinar gegeven door de Hogeschool van Amsterdam en de Johan Cruijff ArenA. Deze introductie van datamanagement geeft een goede theoretische basis voor een van de daaropvolgende werksessie.

De Demodagen zijn onderdeel van ons innovatieproces en bedoeld om de voortgang van verschillende innovatieprojecten te stimuleren, hulpvragen op tafel te leggen, dilemma's te delen en anderen te betrekken bij projecten of uitdagingen. Meer informatie over wat de Demodagen precies zijn en waarom je mee wilt doen, vind je hier.

Klinkt het programma interessant? Je bent meer dan welkom om aan te sluiten. Laat het ons weten in de comments of mail naar!

Amaze Mobility - Amaze Mobility
Amaze is een gedreven startup, die nauw samenwerkt met deelmobiliteit-aanbieders om het doolhof van gedeelde en duurzame mobiliteit te ontrafelen. Ondersteund door een consortium van experts uit de industrie, won Amaze een openbare aanbesteding in Amsterdam. Afgelopen jaren heeft Amaze met een ervaren team van 11 man geïnvesteerd in het ontwerpen en bouwen van een platform en app. Met deze app kunnen gebruikers kiezen hoe ze willen reizen op het moment dat zij dat nodig hebben.

Schinkelkwartier - Architectural Prescription
[PITCH IN ENGLlSH] Based on the example of Schinkelkwartier (The best masterplan in the Netherlands in 2021) the head of Architectural Prescription will deconstruct dilemmas of urban design using parametric analytics and computational tools. Feedback from the community on the digital approach to optimize urban fabric is very welcome.

Datamanagement in de praktijk - Hogeschool van Amsterdam / Johan Cruijff ArenA
Een introductie rondom datamanagement met praktische tips om verantwoord om te gaan met data. Waar moet je op letten als je met data werkt, het ontsluit, verzamelt en bewaart? Wat dien je te regelen om op een juiste manier om te gaan met eigenaarschap en autorisatie van toegang?

Het eigenaarschap en de verantwoordelijkheid van data - Provincie Noord Holland.
Hoe gaan onze overheden om met hun eigen data en data van derden? Welke afspraken maak je over de kwaliteit? Wat ligt bij de business en hoe creëer je bewustzijn? In deze werksessie gaat Provincie Noord-Holland verder in op de uitdagingen op het gebied van data eigenaarschap en verantwoordelijkheid.

Het slimme laadplein - SlimLaden
Vorig jaar is het laadplein met batterijen verstopt in straatmeubilair en slimme, dynamische laadzuilen in Hoofddorp in gebruik genomen. Dit zogenoemde Laadplein-2-Grid is de eerste in zijn soort in Nederland. Maar gaat het aantal EV-rijders in de komende jaren zo toenemen, dat het dynamisch parkeersysteem overbodig gaat zijn? Hoe ziet parkeren er in de toekomst überhaupt uit? Waar moet de focus liggen als je dit concept wilt opschalen?

Amsterdam Smart City's picture #DigitalCity
Adriaan van Eck, Implementing IoT & Smart Energy , posted

📣 #Rethink #Energy for industry: Join us to co-develop an open source Shared Energy Platform.

Featured image

📣 #Rethink #Energy: Internet of Energy, Digital Twins, Open Source !

Port of Amsterdam and SEP have joined FLEXCON2022. In anticipation of #FLEXCON2022, they will host a multiple-day Design Sprint: you are invited to join us to #Rethink #Energy for industrial scale!

Join us to co-develop the open source Shared Energy Platform. The kick-off is the webinar on 21 March, 15.30 - 17.00. Register now, and be part of the sustainable energy revolution.

We have set up a program with great speakers to discuss to the efficiency and resilience of energy production and grid systems:

Our hosts:

Please note: the webinar will be in English.

Register here for the kick off on 21 March 15.30 - 17.00: Subscription form.

Adriaan van Eck's picture #Energy
Simone Magilse, Community advisor/Building impact networks at Amsterdam University of Applied Sciences, posted

Onderzoeksrapport Facility Sharing in de MRA: Optimale benutting van (kennis) faciliteiten in de regio

Featured image

Campussen en kennishubs in de metropoolregio Amsterdam zijn rijk aan onderzoeksfaciliteiten, kennis, testruimtes en geavanceerde apparatuur. Uit de gesprekken met de gemeente Amsterdam en diverse campussen zoals het Amsterdam Science Park en het Amsterdam Life Sciences District komt de aanname naar voren dat veel aanwezige faciliteiten maar voor een klein deel benut worden. Dit terwijl faciliteiten vaak een flinke investering zijn geweest voor bedrijven en kennisinstellingen. Wij zien hier een grote kans voor de MRA. Optimale benutting van faciliteiten kan onnodige investeringen voorkomen, ruimte en grondstoffen besparen en mensen uit verschillende hoeken bij elkaar brengen.

Onder de noemer ‘Project Facility Sharing in de MRA’ hebben wij deze kans verkend. Deze verkenning bestaat uit afgenomen interviews en georganiseerde bijeenkomsten. Deze verkenning is uitgewerkt in het rapport: “Facility sharing: optimale benutting van (kennis) faciliteiten in de regio”

Voor meer informatie kun je mailen naar 

ampus Amsterdam is het netwerk dat alle innovatiegebieden, campussen en kennislabs in de metropoolregio aan elkaar verbindt waardoor de kenniseconomie van de regio wordt versterkt.

Simone Magilse's picture #CircularCity
Herman van den Bosch, professor in management development , posted

City deals: Shaping collaboration between cities

Featured image

The 15th episode of the Better cities - The contribution of digital technology- series is about collaboration between Dutch cities within the City Deals in the Agenda stad en regio project.

Over the past years, the interest Dutch municipalities in digitization at urban level has increased, partly because of the initiating role of the VNG, G40, the Future City Foundation and forerunners such as Apeldoorn, Helmond, and Zwolle as well. Initially, these were small-scale and isolated projects. In this post, I'll discuss two projects that aim at scaling through collaboration.

A mission-driven approach to public sector projects

In her new book, Mission Economy, Mariana Mazzucato advocates a mission-driven approach to public sector projects at the local level in the way that a man was put on the moon. She refers at large-scale projects with a high degree of complexity, such as the energy transition, the construction of affordable housing, the well-being of the poor part of the population and the conservation of nature.

What is a mission-driven approach? At first, it includes an ambitious vision, followed by breaking down silos within the governmental organization, collaboration within the quadruple helix, and cooperation between higher and lower governments.

A mission-driven approach is appropriate for the major transitions facing the world and digitization as a part of these. The following pertains to a couple of projects that aim at such an approach. The first, Agenda city and region has been running for some time and will be dealt with extensively. The other is initiated by G40 will be discussed briefly.

Agenda stad and City deals

In Agenda city and region, cities, governments at different levels, companies, and organizations, including the VNG, G4, G40 and Platform31, work together to drive innovation in cities. The mission is summarized in SDG 11: Make cities inclusive, safe, resilient, and sustainable. The most important instrument are City Deals: collaborative ventures around a themes.

The first City Deals started in 2016, there are now 27, about half of which have been completed, but six new ones are about to start. 125 municipalities, 8 provinces, 9 ministries, 10 other government agencies, 5 water boards, more than 100 companies, 30 knowledge institutions and more than 20 other partnerships are involved. There are now 14 partnerships with municipalities outside the Netherlands.

Examples of City Deals are: Working and doing business across borders, cleantech, food on the urban agenda, local resilience against cybercrime, inner city building, the inclusive city, and smart city, that's how you do it. The latter will be discussed below.

Within a City Deal, the parties involved work together in their own way on concrete products, ranging from legislation to policy instruments. The main principles are:
- Formulating an ambition and a strategy.
- Enabling scaling through cooperation between and/or within (urban) regions.
- Realizing collaboration between public and private parties, including the central government
- Innovating by realizing new forms of problem-solving.
- Scaling up, also across national borders.

City Deals also work together and new deals are created from among them, such as ‘Smart customization', a new City Deal that arises from the existing City Deals 'Simple customization' and 'Smart city, that is how you do it'. If I had to imagine how a moonshot works, which I referred to in the introduction of this article, then Agenda city and region could be a good example.

City deal 'A smart city, this is how you do it'

The goal of this City Deal, as we read in the annual report, is to use digitization to tackle the major challenges facing Europe and the Netherlands, such as poverty, social cohesion, and insecurity, and to achieve a society in which everyone can live in freedom. 60 parties are now involved in this City Deal.

The aim is to change at least 12 processes by which regions, cities and towns are designed, organized, managed, and governed, and to make the most of the opportunities offered by digitization. The starting point is the existing practice and aimed at matching city’s demands.

The City Deal 'Smart city, this is how you do it', has 14 working groups. Each of those have chosen which a process to tackle, on the understanding that three municipalities must be prepared to test the results and can be scaled eventually. The City Deal 'A smart city, this is how you do it' has been underway for almost two years now, and the processes to be tackled have crystallized. In a few cases prototypes are ready, most are under development. Below is a brief description of the situation on November 15th, 2021. A lively description of some participants’ experience can be read in ROMmagazine, volume 39, no. 11.

1. Open urban data platform
This project is developing a procedure for tendering an open data platform, which is shareable and scalable, in which privacy and data autonomy are guaranteed and that offers sufficient precautions for cybersecurity. The result will be a step-by-step plan, in which technical questions (what it will looks like), legal questions (who is the owner) and financial questions (funding) are discussed.

2. Cookbook for effective data strategy
This project develops a procedure for the acquisition and storage of data. A 'data cookbook' has been developed that supports the collection, storage, and application of data. It offers an 11-step plan from the formulation of a measurable questions to the interpretation of the measurement results. It accentuates the importance to make explicit the assumptions behind the selection of data. The usability of the steps is tested in practice. A first concept can be found here.

3. Smart initiatives test
The aim of this project is to allow initiators (citizens, companies) to make optimal use of available public data, including those that will be provided by the DSO (digitaal stelsel omgevingswet). The DSO will provide information about which rules apply at a specific location and ultimately also about the quality of the physical living environment itself. Ideally, the ‘smart initiatives test’ will collect and optimize all data needed for a plan. The project group is currently investigating which types of (geo) data users need most ('usercases').

4. Sensor data and privacy
The aim of the project is to develop a tool that allows a municipality to tender for the installation of sensors that exactly match the type of data that will be collected and that consider ethical questions and GDPR rules.

5. Design of the new city
The growing availability of various types of (real-time) data, for example about air quality and noise pollution) has implications for the way in which cities and neighborhoods are developed. The working group is developing a canvas that functions as a ‘translator' of available data. The starting point for its development was a matrix with as inputs the phases of the design process (initiative, design and realization phase) and the area type (urban, Randstad and suburban area). This matrix must indicate which data is needed at what time. The usability will be tested through pilots.

6. Everyone (and everything) a sensor
Citizen measurement initiatives (via telephones and with sensors attached to bicycles, cars, and homes) have a double goal: to increase citizen’s involvement and to improve the insight into living environment of those who execute the measurement. It can also contribute to behavioral change, especially if the measurements match the needs of residents and they are also involved in the interpretation of the results. The working group is striving for a roadmap based on several user cases.

7. Local measurement: comparing projects
Measuring data locally – as was done in the previous project – may be redundant if data from elsewhere is available. In that case, comparability is required with data being searched for and standardization is needed to enable such a comparison. However, standardization can lead to mistrust and remove the incentive for resident groups to get started themselves. Ultimately, the working group opts for the development of a self-service portal, which will be developed together with the Healthy Urban Living Data and Knowledge Hub. Resident groups can then choose for themselves to participate in a standardized project that reads their measurement results directly or for a 'do-it-yourself' solution. A manual will be written for this last option.

Both projects are being further developed in collaboration with Eurocities, a network of 190 cities in 38 countries, under the name CitiMeasure - using citizen measurement to create smart, sustainable and inclusive cities.

8. Smart mobility: Towards a safe and sustainable city
Digitization in traffic has already taken off, for example by intelligent traffic systems (IVRIs), but usually the existing situation, for example private use of cars, is the starting point. The question is how to connect to the pursuit of a better quality of life. To this end, the working group has chosen three themes: better accessibility for emergency services, shared mobility, and city logistics.
A step-by-step plan is being developed for emergency services, with which municipalities can realize the necessary facilities to always priorize emergency vehicles – and possibly other target groups as well.
If everyone were to travel with the most suitable means of transport at that time (varying from walking, (shared) bicycle or scooter, public transport to (shared) car, private car use would decrease considerably and thus improve the quality of city live. Additionally, the working group is developing a 'map' to encourage shared mobility, which provides answers to all related questions.
Developments in city logistics are already taking place via other routes. Therefore, the contribution of the working group in this regard will be limited.

9. A business model for the smart city
New forms of collaboration between governments, the business community, knowledge institutions and citizens can result in new 'values' for areas, but also to the need to allocate costs and benefits in a different way. A new 'business model' may then be necessary. To this end, the working group is investigating the consequences for companies and organizations of entering partnerships for the successful development of products and services. This compared to more traditional client/contractor relationships.

10 Ethical Boards
Within the City Deal 'A smart city, this is how you do it', a rule is that digital instruments to be developed always comply with ethical principles. The implications of such principles are often situational. That is why municipalities are setting up an 'ethical board', which includes experts and residents. To support its work, the committee wants to create a knowledge platform that informs which ethical principles or tools suit best for different digitization projects.

11 Model Acquisition
Local authorities want to regulate the use of digital tools such as sensors in public spaces. Anita Nijboer, who works as a lawyer at Kennedy Van der Laan, who is also a partner of the City Deal 'Smart city, this is how you do it', has drawn up a model regulation for this purpose, which has already been tested in Rotterdam and Helmond. The most important learning effect is that departments within a municipality have fundamentally different view of the way in which these types of questions should be legally framed. In response to this, the working group is examining the question of whether a model regulation is an appropriate answer to obtaining consent for the use of digital tools.

12 Dealing with crowds in the city
Measuring (too large) crowds in parts of the city was a problem long before corona times. The aim is to develop a digital model ('digital twin') of the city - a so-called crowd safety manager - that provides real-time insight into pedestrian flows and concentrations. Such a model must also be able to communicate with people in the city. A prototype of a dashboard, developed by partner company Argaleo, is now being used in 's-Hertogenbosch, Breda and The Hague. This instrument does not use any personal data. It is being further developed at European level with external subsidies.

The instruments to be developed and existing instruments have been brought together via a website, the Toolbox. Other City Deals also develop knowledge, which is far from being systematically documented. That is why the best way to distribute this knowledge is investigated together with the Knowledge Lab for Urbanism.

G40: Smart sustainable urbanization

In March 2021, G40, the umbrella organization of 40 medium-sized municipalities, submitted a project proposal to promote digitalization and thus also create opportunities to the business community.

The project plan rejects the current approach of 'smart urbanization' and the realization of 'main social tasks'. Decentralization, broadening of tasks, narrowing of implementation funds and a fragmented central government policy have led to an impeding control gap and financing deficit in municipalities. Instead, a bundled approach is wanted, led by representatives of municipalities and central government, and the latter is being asked to invest € 1 billion.

When studying this plan, I was surprised by the absence of any reference to the activities of Agenda city and regioand the City Deals. Instead, one wonders whether Agenda city and region is the subject of criticism of the fragmented approach and G40 wants to get rid of it.
The strength of Agenda city and region is the cross connections between urban projects of all kinds, the involvement of citizens and intermunicipal cooperation. This is something to cherish.

In my opinion, G40 would be better off by ushering in a new phase of Agenda city and region, characterized by economies of scale and acceleration of the findings so far. The aims of this new phase could be consolidation of the cohesion between the themes of the individual City Deals within the framework of the major transitions facing the Netherlands. The theme of digitization thrives best in this context. After all, the ultimate value of digitization lies in the contribution to the energy transition, the reduction of traffic nuisance and the growth of a circular economy, to name a few examples. However, that requires a different plan.

In the meantime, I hope that in the foreseeable future we will be able to see the results of the working groups of the City Deal 'Smart city, this is how you do it', together with those of the other 'Deals'.

Follow the link below to find one of the previous episodes or see which episodes are next, and this one for the Dutch version.

Herman van den Bosch's picture #DigitalCity
Cornelia Dinca, International Liaison at Amsterdam Smart City, posted

Invitation to co-create European transition pathways for more resilient, greener and digital industrial ecosystems

Featured image

One of the key priorities of the European Commission is to support the twin transition to a green and digital economy.  One way the Commission is shaping this transition is by co-creating transition pathways for more resilient, green and digital industrial ecosystems, across different sectors.

Within the scope of the Intelligent Cities Challenge, Amsterdam Region contributed to a stakeholder consultation session on 9 February 2022. Mirko van Vliet, Amsterdam Economic Board  Strategic Advisor shared the region’s experience using future scenarios as a tool for assessing developments in inherently unpredictable and complex systems. In this approach, scenarios are not forecasts but alternative images of how the future can unfold. The approach can be used to stimulate discussion and action around key opportunities, threats, driving forces and no regret measures to achieve a desired vision.

Beyond visions, achieving the digital and green transition requires concrete initiatives. Mirko shared the example of LEAP,  a coalition of the willing that aims to speed up the transition to a sustainable digital infrastructure by deploying and accelerating existing and new technologies.  One of the topics explored within LEAP is the possibility of shifting away from hyper-scale, monolithic data-centers to more flexible, distributed and disaggregated infrastructures.  LEAP exemplifies Amsterdam Economic Board's approach to building a robust ecosystem through multi-stakeholder collaboration in order to transition the data-center and digital infrastructure value chains.

Would you like to help shape the transition pathways for more resilient, greener and digital industrial ecosystems?  The Commission is inviting all interested stakeholders to co-create transition pathways for three sectors / ecosystems:

Based on the results of these consultations, the Commission will organise further meetings with stakeholders to finalise the various pathways in 2022.

For more information visit:

Cornelia Dinca's picture #Citizens&Living
Folkert Leffring, Digital Media Manager , posted

Amsterdam launches bike safety innovation competition

Featured image

Amsterdam is inviting universities, companies and members of the public to come up with solutions to improve bike safety in the Dutch capital through an open challenge.
The central theme of the competition – “Different speeds on bicycle paths” – aims to influence the behaviour of road users and asks how bike delivery services, and differences in speed bicycle types can impact this.
Applications are open until February 24, with the winner set to be announced on April 11.

Folkert Leffring's picture #Mobility
Herman van den Bosch, professor in management development , posted

12. Ethical principles and applications of digital technology: Internet of things, robotics, and biometrics

Featured image

In the 12th and 13th episode of the series Better cities: The contribution of digital technology, I will use the ethical principles from the 9th episode to assess several applications of digital technology. This episode discusses: (1) Internet of Things, (2) robotics and (3) biometrics. Next week I will continue with (4) Immersive technology (augmented and virtual reality), (5) blockchain and (6) platforms.

These techniques establish reciprocal connections (cybernetic loops) between the physical and the digital world. I will describe each of them briefly, followed by comments on their ethical aspects: privacy, autonomy, security, control, human dignity, justice, and power relations, insofar relevant. The book Opwaarderen: Borgen van publieke waarden in de digitale samenleving. Rathenau Instituut 2017 proved to be valuable for this purpose. Rathenau Institute 2017.

1. Internet-of-Things

The Internet-of-Things connects objects via sensors with devices that process this data (remotely). The pedometer on the smartphone is an example of data collection on people. In time, data about everyone's health might be collected and evaluated at distance. For the time being, this mainly concerns data of objects. A well-known example is the 'smart meter'. More and more household equipment is connected to the Internet and transmits data about their use. For a long time, Samsung smart televisions had a built-in television camera and microphone with which the behavior of the viewers could be observed. Digital roommates such as Alexa and Siri are also technically able to pass on everything that is said in their environment to their bosses.

Machines, but also trains and trucks are full of sensors to monitor their functioning. Traffic is tracked with sensors of all kinds which measure among many others the quantity of exhaust gases and particulate matter. In many places in the world, people are be monitored with hundreds of thousands CCTV’s. A simple signature from American owners of a Ring doorbell is enough to pass on to the police the countenance of those who come to the front door. Orwell couldn't have imagined.

Internet of Things makes it possible to always track every person, inside and outside the home. When it comes to collecting data in-house, the biggest problem is obscurity and lack of transparency. Digital home-law can be a solution, meaning that no device collects data unless explicit permission is given. A better solution is for manufacturers to think about why they want to collect all this data at all.
Once someone leaves the house, things get trickier. In many Dutch cities 'tracking' of mobile phones has been banned, but elsewhere a range of means is available to register everyone's (purchasing) behavior. Fortunately, legislation on this point in Europe is becoming increasingly strict.

The goal of constant addition of more 'gadges' to devices and selling them as 'smart' is to entice people to buy them, even if previous versions are far from worn out. Sailing is surrounded by all of persuasive techniques that affect people's free will. Facebook very deftly influences our moods through the selection of its newsfeeds. Media, advertisers, and companies should consider the desirability of taking a few steps back in this regard. For the sake of people and the environment.

Sensors in home appliances use to be poorly secured and give cybercriminals easy access to other devices. For those who want to control their devices centrally and want them to communicate with each other’s too, a closed network - a form of 'edge computing' - is a solution. Owners can then decide for themselves which data may be 'exposed', for example for alarms or for balancing the electricity network. I will come back to that in a later episode.

People who, for example, control the lighting of their home via an app, are already experiencing problems when the phone battery is empty. Experience also shows that setting up a wireless system is not easy and that unwanted interferences often occur. Simply changing a lamp is no longer sufficient to solve this kinds of problems. For many people, control over their own home slips out of their hands.

Power relations
The digital component of many devices and in particular the dependence on well-configured software makes people increasingly dependent on suppliers, who at the same time are less and less able to meet the associated demand for service and support.

2. Robotics

Robotics is making its appearance at great speed. In almost every heart surgery, robotics is used to make the surgeon's movements more precise, and some operations are performed (almost) completely automatically. Robots are increasingly being used in healthcare, to support or replace healthcare providers. Also think of robots that can observe 3D and crawl through the sewage system. They help to solve or prevent leakages, or they take samples to detect sources of contaminationLeeds aims to be the first 'self-repairing city' by 2035. ‘Self-driving' cars and metro trains are other examples. Most warehouses and factories are full of robots. They are also making their appearance in households, such as vacuum cleaners or lawnmowers. Robots transmit large amounts of information and are therefore essential parts of the Internet of Things.

Robots are often at odds with privacy 'by design'. This applies definitely to robots in healthcare. Still, such devices are valuable if patients and/or their relatives are sufficiently aware of their impact. Transparency is essential as well as trust that these devices only collect and transmit data for the purpose for which they are intended.

Many people find 'reversing parking' a problem and prefer to leave that to robotics. They thereby give up part of their autonomous driver skills, as the ability to park in reverse is required in various other situations. This is even more true for skills that 'self-driving' cars take over from people. Drivers will increasingly find themselves in situations where they are powerless.
At the same time, robotics is a solution in situations in which people abuse their right to self-determination, for example by speeding, the biggest causes of (fatal) accidents. A mandatory speed limiter saves untold suffering, but the 'king of the road' will not cheer for it.

Leaving operations to robots presupposes that safety is guaranteed. This will not be a problem with robotic lawnmowers, but it is with 'self-driving cars'. Added to this is the risk of hacking into software-driven devices.

Human dignity
Robots can take over boring, 'mind-numbing' dangerous and dirty work, but also work that requires a high degree of precision. Think of manufacturing of computer chips. The biggest problems lie in the potential for job takeovers, which not only has implications for employment, but can also seriously affect quality. In healthcare, people can start to feel 'reified' due to the loss of human contact. For many, daily contact with a care worker is an important instrument against loneliness.

3. Biometrics

Biometrics encompasses all techniques to identify people by body characteristics: iris, fingerprint, voice, heart rhythm, writing style and emotion. Much is expected of their combination, which is already applied in the passport. There is no escaping security in this world, so biometrics can be a good means of combating identity fraud, especially if different body characteristics are used.
In the US, the application of facial recognition is growing rapidly. In airports, people can often choose to open the security gate 'automatically’ or to stand in line for security. Incode, a San Francisco startup, reports that its digital identity recognition equipment has already been used in 140 million cases by 2021, four times as many as in all previous years combined.

In the EU, the privacy of residents is well regulated by law. The use of data is also laid down in law. Nevertheless, everyone's personal data is stored in countless places.
Facial recognition is provoking a lot of resistance and is increasingly being banned in the public space in the US. This applies to the Netherlands as well.
Biometric technology can also protect privacy by minimization of the information: collected. For example, someone can gain access based on an iris scan, while the computer only checks whether the person concerned has authorization, without registering name.
Cyber criminals are becoming more and more adept at getting hold of personal information. Smaller organizations and sports clubs are especially targeted because of their poor security. If it is also possible to obtain documents such as an identity card, then identity fraud is lurking.

Combining different identification techniques as happens in passports, contributes to the rightful establishing someone's identity. This also makes counterfeiting of identity documents more difficult. Other less secured documents, for example driver's licenses and debit cards, can still be counterfeited or (temporarily) used after they have been stolen, making identity theft relatively easy.

Human dignity
The opposition to facial recognition isn't just about its obvious flaws; the technology will undoubtedly improve in the coming years. Much of the danger lies in the underlying software, in which bias is difficult to eliminate.
When it comes to human dignity, there is also a positive side to biometrics. Worldwide, billions of people are unable to prove who they are. India's Aadhar program is estimated to have provided an accepted form of digital identity based on biometrics to 1.1 billion people. The effect is that financial inclusion of women has increased significantly.

In many situations where biometric identification has been applied, the problem of reversed burden of proof arises. If there is a mistaken identity, the victim must prove that he is not the person the police suspect is.

To be continued next week.

The link below opens an overview of all published and future articles in this series.

Herman van den Bosch's picture #Energy
Floor Beckers, Communication professional at Gemeente Amsterdam, posted

Do you have the ultimate solution for a safe cycle path?

In the Netherlands, people like to cycle a lot. However, bicycle paths are not always safe due to the great variety of cyclists, such as cargo bikes and e-bikes, racing cyclists and bicycle delivery drivers. The Amsterdam Bike City (ABC) Innovation Lab from the Municipality of Amsterdam is looking for the best solution for the variety of speeds on the cycle path, to do something about this problem. The ten best submissions may present their solution to a jury of leading professionals.

Do you have the best idea to improve safety on bicycle paths? If so, you will win € 2,000 and have a chance of winning € 45,000 to implement your idea. Take that chance!

More information:

Herman van den Bosch, professor in management development , posted

Ethical principles and artificial intelligence

Featured image

In the 11th episode of the series Better cities: The contribution of digital technology, I will apply the ethical principles from episode 9 to the design and use of artificial intelligence.

Before, I will briefly summarize the main features of artificial intelligence, such as big data, algorithms, deep-learning, and machine learning. For those who want to know more: Radical technologies by Adam Greenfield (2017) is a very readable introduction, also regarding technologies such as blockchain, augmented and virtual reality, Internet of Things, and robotics, which will be discussed in next episodes.

Artificial intelligence

Artificial intelligence has valuable applications but also gross forms of abuse. Valuable, for example, is the use of artificial intelligence in the layout of houses and neighborhoods, taking into account ease of use, views and sunlight with AI technology from Spacemaker or measuring the noise in the center of Genk using Nokia's Scene Analytics technology. It is reprehensible how the police in the US discriminate against population groups with programs such as PredPol and how the Dutch government has dealt in the so called ‘toelagenaffaire’.

Thanks to artificial intelligence, a computer can independently recognize patterns. Recognizing patterns as such is nothing new. This has long been possible with computer programs written for that purpose. For example, to distinguish images of dogs and cats, a programmer created an "if....then" description of all relevant characteristics of dogs and cats that enabled a computer to distinguish between pictures of the two animal species. The number of errors depended on the level of detail of the program. When it comes to more types of animals and animals that have been photographed from different angles, making such a program is very complicated. In that case, a computer can be trained to distinguish relevant patterns itself. In this case we speak of artificial intelligence. People still play an important role in this. This role consists in the first place in writing an instruction - an algorithm - and then in the composition of a training set, a selection of a large number of examples, for example of animals that are labeled as dog or cat and if necessary lion tiger and more . The computer then searches 'itself' for associated characteristics. If there are still too many errors, new images will be added.

Deep learning
The way in which the animals are depicted can vary endlessly, whereby it is no longer about their characteristics, but about shadow effect, movement, position of the camera or the nature of the movement, in the case of moving images. The biggest challenge is to teach the computer to take these contextual characteristics into account as well. This is done through the imitation of the neural networks. Image recognition takes place just like in our brains thanks to distinguishing layers, varying from distinguishing simple lines, patterns, and colors to differences in sharpness. Because of this layering, we speak of 'deep learning'. This obviously involves large data sets and a lot of computing power, but it is also a labor-intensive process.

Unsupervised learning
Learning how to apply algorithms under supervision produces reliable results and the instructor can still explain the result after many iterations. As the situation becomes more complicated and different processes are proceeding at the same time, guided instruction is not feasible any longer. For example, if animals attack each other, surviving or not, and the computer must predict which kind of animals have the best chance of survival under which conditions. Also think of the patterns that the computer of a car must be able to distinguish to be able to drive safely on of the almost unlimited variation, supervised learning no longer works.

In the case of unsupervised learning, the computer is fed with data from many millions of realistic situations, in the case of cars recordings of traffic situations and the way the drivers reacted to them. Here we can rightly speak of 'big data' and 'machine learning', although these terms are often used more broadly. For example, the car's computer 'learns' how and when it must stay within the lanes, can pass, how pedestrians, bicycles or other 'objects' can be avoided, what traffic signs mean and what the corresponding action is. Tesla’s still pass all this data on to a data center, which distills patterns from it that regularly update the 'autopilots' of the whole fleet. In the long run, every Tesla, anywhere in the world, should recognize every imaginable pattern, respond correctly and thus guarantee the highest possible level of safety. This is apparently not the case yet and Tesla's 'autopilot' may therefore not be used without the presence of a driver 'in control'. Nobody knows by what criteria a Tesla's algorithms work.

Unsupervised learning is also applied when it comes to the prediction of (tax) fraud, the chance that certain people will 'make a mistake' or in which places the risk of a crime is greatest at a certain moment. But also, in the assessment of applicants and the allocation of housing. For all these purposes, the value of artificial intelligence is overestimated. Here too, the 'decisions' that a computer make are a 'black box'. Partly for this reason, it is difficult, if not impossible, to trace and correct any errors afterwards. This is one of the problems with the infamous ‘toelagenaffaire’.

The cybernetic loop
Algorithmic decision-making is part of a new digital wave, characterized by a 'cybernetic loop' of measuring (collecting data), profiling (analyzing data) and intervening (applying data). These aspects are also reflected in every decision-making process, but the parties involved, politicians and representatives of the people make conscious choices step by step, while the entire process is now partly a black box.

The role of ethical principles

Meanwhile, concerns are growing about ignoring ethical principles using artificial intelligence. This applies to near all principles that are discussed in the 9th episode: violation of privacy, discrimination, lack of transparency and abuse of power resulting in great (partly unintentional) suffering, risks to the security of critical infrastructure, the erosion of human intelligence and undermining of trust in society. It is therefore necessary to formulate guidelines that align the application of artificial intelligence again with these ethical principles.

An interesting impetus to this end is given in the publication of the Institute of Electric and Electronic EngineersEthically Aligned Design: A Vision for Prioritizing Human Well-being with Autonomous and Intelligent Systems. The Rathenau Institute has also published several guidelines in various publications.

The main guidelines that can be distilled from these and other publications are:

1. Placing responsibility for the impact of the use of artificial intelligence on both those who make decisions about its application (political, organizational, or corporate leadership) and the developers. This responsibility concerns the systems used as well as the quality, accuracy, completeness, and representativeness of the data.

2. Prevent designers from (unknowingly) using their own standards when instructing learning processes. Teams with a diversity of backgrounds are a good way to prevent this.

3. To be able to trace back 'decisions' by computer systems to the algorithms used, to understand their operation and to be able to explain them.

4. To be able to scientifically substantiate the model that underlies the algorithm and the choice of data.

5. Manually verifying 'decisions' that have a negative impact on the data subject.

6. Excluding all forms of bias in the content of datasets, the application of algorithms and the handling of outcomes.

7. Accountability for the legal basis of the combination of datasets.

8. Determine whether the calculation aims to minimize false positives or false negatives.

9. Personal feedback to clients in case of lack of clarity in computerized ‘decisions’.

10. Applying the principles of proportionality and subsidiarity, which means determining on a case-by-case basis whether the benefits of using artificial intelligence outweigh the risks.

11. Prohibiting applications of artificial intelligence that pose a high risk of violating ethical principles, such as facial recognition, persuasive techniques and deep-fake techniques.

12. Revocation of legal provisions if it appears that they cannot be enforced in a transparent manner due to their complexity or vagueness.

The third, fourth and fifth directives must be seen in conjunction. I explain why below.

The scientific by-pass of algorithmic decision making

When using machine learning, computers themselves adapt and extend the algorithms and combine data from different data sets. As a result, the final ‘decisions’ made by the computer cannot be explained. This is only acceptable after it has been proven that these decisions are 'flawless', for example because, in the case of 'self-driving' cars, if they turn out to be many times safer than ordinary cars, which - by the way - is not the case yet.

Unfortunately, this was not the case too in the ‘toelagenaffaire’. The fourth guideline could have provided a solution. Scientific design-oriented research can be used to reconstruct the steps of a decision-making process to determine who is entitled to receive an allowance. By applying this decision tree to a sufficiently large sample of cases, the (degree of) correctness of the computer's 'decisions' can be verified. If this is indeed the case, then the criteria used in the manual calculation may be used to explain the processes in the computer's 'black box'. If there are too many deviations, then the computer calculation must be rejected at all.


In the US, the use of algorithms in the public sector has come in a bad light, especially because of the facial recognition practices that will be discussed in the next episode. The city of New York has therefore appointed an algorithm manager, who investigates whether the algorithms used comply with ethical and legal rules. KPMG has a supervisory role in Amsterdam. In other municipalities, we see that role more and more often fulfilled by an ethics committee.

In the European public domain, steps have already been taken to combat excesses of algorithmic decision-making. The General Data Protection Regulation (GDPR), which came into effect in 2018, has significantly improved privacy protection. In April 2019, the European High Level Expert Group on AI published ethical guidelines for the application of artificial intelligence. In February 2020, the European Commission also established such guidelines, including in the White Paper on Artificial Intelligence and an AI regulation. The government also adopted the national digitization strategy, the Strategic Action Plan for AI and the policy letter on AI, human rights, and public values.

I realize that binding governments and their executive bodies to ethical principles is grist to the mill for those who flout those principles. Therefore, the search for the legitimate use of artificial intelligence to detect crime, violations or abuse of subsidies and many other applications continues to deserve broad support.

Follow the link below to find one of the previous episodes or see which episodes are next, and this one for the Dutch version.

Herman van den Bosch's picture #DigitalCity
Amsterdam Smart City, Connector of opportunities at Amsterdam Smart City, posted

Some of the most inspiring projects of 2021 during our 14th Demoday!

Featured image

On December 14 2021, we had a very special demo day. Of course, it was the last of the year. As the Amsterdam Smart City core team, we are very proud of all the collaborations our partners and community started and that's why we wanted to highlight a few of them. To give the demoday a typical Christmas vibe, the pitchers had a 'gift' for the participants: their lessons learned that everyone could benefit from. And the participants had a gift in return: answers to the questions of the pitchers. In short, a demo day with new projects, questioning and sharing insights!

Responsible Sensing Lab and Drones
Hidde Kamst of the City of Amsterdam tells the participants about the Responsible Sensing Lab, a collaboration between the municipality and AMS Institute. This Lab works on the implementation of (social) values in technology in the city. Cameras and sensors in public space can put values such as privacy and anonymity under pressure. The Responsible Sensing Lab researches and designs alternatives. This also applies to the subject of Responsible Drones. A group of civil servants, companies and knowledge institutions worked on a vision on the responsible use of drones. The subjects 'proportionality', 'communications' and 'rules of the game' were discussed.

Hidde’s lessons learned: behind the scenes there are many parties working on drones, but the involvement of residents and civil society is low. It is important to change this because drones can have a big impact on our society. In addition, it is a complex topic where more research is needed. Hidde's request for help 'How do you convey the urgency of a subject that is important, but not yet urgent?' was very recognizable for the participants. A selection of their ideas: repeat the urgency over and over again, visualize the urgency, use storytelling and name the risks.

Shuttercam and Measuring Public Space
Pitch 2 had a big link with Hidde's story. Tom van Arman does various sensing projects on the Marineterrein, also covered by the Responsible Sensing Lab. An example is the Shuttercam, a camera that citizens can put on or off. In this way they can have an influence on the technology in the city. We start Tom's pitch with a question to the participants. Do they find it important that we measure a lot and collect data to improve the city or would they rather see more privacy for residents? A question that provokes discussion.

Tom has been engaged in measuring and testing in the public space for years, with an important role for public values. That's why he learned a lot of lessons: make sure you take the time to get legislation in order, take vandalism into account, do everything you can to make your work understandable for citizens. And a very nice one to remember: a hot camera attracts many insects. They block the image or get into the devices. One of the best tips he got from the participants: let passers-by write down what they see. That way you can get great feedback.

Braking energy and Pilot OV E-hub
André Simonse from Firan (Alliander) introduced us to the 'braking energy' issue, or as it is now is called: the OV E-hub pilot. This started as a search with partners such as AMS Institute, Arcadis, the City of Amsterdam, the
VRA and Alliander. Now the process evolved into a collaboration between Strukton Rail, Hedgehog Applications and Firan. Big cities can no longer cope with the increasing demand for sustainable energy. This makes it more difficult to access mobility hubs, such as stations, to provide electricity. It is therefore important to use existing energy smartly.

The lessons learned in this pitch were about taking action. Although talking is important for ideation and understanding and trusting each other, the art is to work together on a targeted plan for implementation. André's request for help was on how to organize political support. Willem from the City of Amsterdam wants to be part of the initiative and can help to achieve official support.

Social side of hubs
Willem van Heijningen of the City of Amsterdam took the floor to tell us more about its hub mission. A hub can organize mobility in an effective way. Together with others, he is looking how Q-park Europarking in the center of Amsterdam can be transformed to a hub. Think of shared mobility, charging cars and logistics, while preserving the monumental character of the city. Hearing the word ‘hub’, many people will think of a place to connect different forms of mobility. But it is also about energy. At some point, vehicles, vessels or even drones will come by. Since we want to get rid of fossil fuels, a hub will also become the place where these forms of mobility are charged. The success or failure of hubs is all in the hands of people. It depends on their behavior whether hubs will be useful. Until now, they have got too little attention. T

his is where Willem could use some help: What is needed to bring the social aspect of hubs further? How does the hub prove its effectiveness towards humans? A selection of the answers from the group: investigating the needs of the residents, connect with existing social initiatives in the city, involve local entrepreneurs.

ArenAPoort LIFE
Else Veldman and Hans Roeland Poolman from AMS Institute took us on a tour to their Southeast Energy Lab. This is a collaboration to accelerate sustainability in the southeast of Amsterdam through practical research, meetings and concrete projects. One of the current projects is the LIFE project, an open platform to plan energy supply and demand in a smarter, inclusive way. An enormous ambition that is driven by partners such as Johan Cruijff ArenA, Alliander, Spectral, CoForce and the Utrecht University. AMS Institute is committed to ensuring this platform is not only a technical contribution to the energy transition, but also provides social value to the inhabitants of South-East.

Hans and Else asked the network to think about the latter. The result was a tidal wave of tips to involve residents: co-develop communication strategies such as storytelling and visualization, pay attention to the result, the dream, show what it means to participate in the process, and above all, invest time.

New narrative for the energy transition
The last pitch was about the New Narrative where Kennisland and What Design Can Do on behalf of RES Noord-Holland have been working on. Dave van Loon from Kennisland told us that a new story about the energy transition is being developed to move away from the negative image, people's concerns and to give a new impulse to the energy transition. This narrative is based on a design thinking process. Subsequently, the organizations developed building blocks to focus on:

  1. a shared sense of urgency
  2. a positive future perspective
  3. inspiration by concrete and recognizable examples and success stories
  4. a sense of pride
  5. a way to take of action

Dave's request for help was for a reflection on this process. And the reactions were praising. On the one hand, the feedback focused on how to make the story as concrete as possible for the target groups and on the other hand on reaching the masses, while incorporating those who are left behind.

The next demoday will take in place in February or March. Do you have a nice story to tell or would you like to join as audience? You are more than welcome! Drop a line below to let us know!

Amsterdam Smart City's picture #Energy
Herman van den Bosch, professor in management development , posted

Policy guidelines and ethical principles for digital technology

Featured image

The 9th episode of the series Building sustainable cities: the contribution of digital technology deals with guidelines and related ethical principles that apply to the design and application of digital technology.

One thing that keeps me awake at night is the speed at which artificial intelligence is developing and the lack of rules for its development and application said Aleksandra Mojsilović, director of IBM Science for Social Good. The European Union has a strong focus on regulations to ensure that technology is people-oriented, ensures a fair and competitive digital economy and contributes to an open, democratic and sustainable society. This relates to more than legal frameworks, also to political choices, ethical principles, and the responsibilities of the profession. This is what this post is about.

Politicians are ultimately responsible for the development, selection, application and use of (digital) technology. In this respect, a distinction must be made between:
• Coordination of digital instruments and the vision on the development of the city.
• Drawing up policy guidelines for digitization in general.
• Recognizing related ethical principles next to these policy guidelines.
• Creating the conditions for democratic oversight of the application of digital technology.
• Make an appeal to the responsibilities of the ICT professional group.

Guidelines for digitization policy

In the previous post I emphasized that the digital agenda must result from the urban policy agenda and that digital instruments and other policy instruments must be seen in mutual relation.
Below are five additional guidelines for digitization policy formulated by the G20 Global Smart Cities Alliance. 36 cities are involved in this initiative, including Apeldoorn, as the only Dutch municipality. The cities involved will elaborate these guidelines soon. In the meantime, I have listed some examples.

Equity, inclusiveness, and social impact
• Enabling every household to use the Internet.
• Making information and communication technology (ICT) and digital communication with government accessible to all, including the physically/mentally disabled, the elderly and immigrants with limited command of the local language.
• Assessing the impact of current digital technology on citizens and anticipating the future impact of this policy.
• Facilitating regular education and institutions for continuous learning to offer easily accessible programs to develop digital literacy.
• Challenging neighborhoods and community initiatives to explore the supportive role of digital devices in their communication and actions.

Security and resilience
• Developing a broadly supported vision on Internet security and its consequences.
• Mandatory compliance with rules and standards (for instance regarding IoT) to protect digital systems against cyberthreats.
• Becoming resilient regarding cybercrime by developing back-up systems that seamless take over services eventually.
• Building resilience against misuse of digital communication, especially bullying, intimidation and threats.
• Reducing the multitude of technology platforms and standards, to limit entry points for cyber attackers.

Privacy and transparency
• The right to move and stay in cities without being digitally surveilled, except in case of law enforcement with legal means.
• Establishing rules in a democratic manner for the collection of data from citizens in the public space.
• Minimalist collection of data by cities to enable services.
• Citizens' right to control their own data and to decide which ones are shared and under which circumstances.
• Using privacy impact assessment as a method for identifying, evaluating, and addressing privacy risks by companies, organizations, and the city itself.

Openness and interoperability
• Providing depersonalized data from as many as possible organizations to citizens and organizations as a reliable evidence base to support policy and to create open markets for interchangeable technology.
• Public registration of devices, their ownership, and their aim.
• Choosing adequate data architecture, including standards, agreements, and norms to enable reuse of digital technology and to avoid lock-ins.

Operational and financial sustainability
• Ensuring a safe and well-functioning Internet
• The coordinated approach ('dig once') of constructing and maintenance of digital infrastructure, including Wi-Fi, wired technologies and Internet of Things (IoT).
• Exploring first, whether the city can develop and manage required technology by itself, before turning to commercial parties.
• Cities, companies, and knowledge institutions share data and cooperate in a precompetitive way at innovations for mutual benefit.
• Digital solutions are feasible: Results are achieved within an agreed time, with an agreed budget.

Ethical Principles

The guidelines formulated above partly converge with the ethical principles that underlie digitization according to the Rathenau Institute. Below, I will summarize these principles.

• Citizens' right to dispose of their own (digital) data, collected by the government, companies and other organizations.
• Limitation of the data to be collected to those are functionally necessary (privacy by design), which also prevents improper use.
• Data collection in the domestic environment only after personal permission and in the public environment only after consent by the municipal council.

• The right to decide about information to be received.
• The right to reject or consent to independent decision making by digital devices in the home.
• No filtering of information except in case of instructions by democratically elected bodies.

• Ensuring protection of personal data and against identity theft through encryption and biometric recognition.
• Preventing unwanted manipulation of devices by unauthorized persons.
• Providing adequate warnings against risks by providers of virtual reality software.
• Securing exchange of data

Public oversight
• Ensuring public participation in policy development related to digitization
• Providing transparency of decision-making through algorithms and opportunity to influence these decisions by human interventions.
• Decisions taken by autonomous systems always include an explanation of the underlying considerations and provide the option to appeal against this decision.

Human dignity
• Using robotics technology mainly in routinely, dangerous, and dirty work, preferably under supervision of human actors.
• Informing human actors collaborating with robots of the foundations of their operation and the possibilities to influence them.

• Ensuring equal opportunities, accessibility, and benefits for all when applying digital systems
• If autonomous systems are used to assess personal situations, the result is always checked for its fairness, certainty, and comprehensibility for the receiving party.
• In the case of autonomous analysis of human behavior, the motives on which an assessment has taken place can be checked by human intervention.
• Employees in the gig economy have an employment contract or an income as self-employed in accordance with legal standards.

Power relations
• The possibility of updating software if equipment still is usable, even if certain functionalities are no longer available.
• Companies may not use their monopoly position to antagonize other companies.
• Ensuring equal opportunities, accessibility, and benefits for all when applying digital systems.

The above guidelines and ethical principles partly overlap. Nevertheless, I have not combined them as they represent different frames of reference that are often referred to separately. The principles for digitization policy are particularly suitable for the assessment of digitization policy. The ethical principles are especially useful when assessing different technologies. That is why I will  use the latter in the following episodes.
In discussing the digitalization strategy of Amsterdam and other municipalities in later episodes, I will use a composite list of criteria, based on both the above guidelines and ethical principles. This list, titled 'Principles for a socially responsible digitization policy' can already be viewed HERE.

Democratic oversight

Currently, many municipalities still lack sufficient competencies to supervise the implementation and application of the guidelines and principles mentioned above. Moreover, they are involved as a party themselves. Therefore, setting up an independent advisory body for this purpose is desirable. In the US, almost every city now has a committee for public oversight of digitization. These committees are strongly focused on the role of the police, in particular practices related to facial recognition and predictive policing.
Several cities in the Netherlands have installed an ethics committee. A good initiative. I would also have such a committee supervise the aforementioned policy guidelines and not just the ethical principles. According to Bart Wernaart, lecturer in Moral Design Strategy at Fontys University of applied sciences, such a committee must be involved in digitization policy at an early stage, and it should also learn from mistakes in the field of digitization in the past.
The latter is especially necessary because, as the Dutch Data Protection Authority writes, the identity of an ethically responsible city is, is not set in stone. The best way to connect ethical principles and practice is to debate and questions the implications of policy in practice.

Experts’ own responsibility

A mature professional group has its own ethical principles, is monitoring their implementation, and sanctioning discordant members. In this respect, the medical world is most advanced. As far as I know, the ICT profession has not yet formulated its own ethical principles. This has been done, for example, by the Institute of Electric and Electronic Engineers (IEEE) in the field of artificial intelligence. Sarah HamidData scientists are generally concerned more with the abstract score metric of their models than the direct and indirect impact it can have on the world. However, experts often understand the unforeseen implications of government policy earlier than politicians. Hamid addresses the implications for professional action: If computer scientists really hoped to make a positive impact on the world, then they would need to start asking better questions. The road to technology implementation by governments is paved with failures. Professionals have often seen this coming, but have rarely warned, afraid of losing an assignment. Self-confident professionals must therefore say 'no' much more often to a job description. Hamid: Refusal is an essential practice for anyone who hopes to design sociotechnical systems in the service of justice and the public good. This even might result in a better relationship with the client and more successful projects.

Establishing policy guidelines and ethical principles for municipal digitization requires a critical municipal council and an ethics committee with relevant expertise. But it also needs professionals who carry out the assignment and enter the debate if necessary.

The link below opens a preliminary overview of the already published and upcoming articles in the series Building sustainable cities: the contribution of digital technology. Click HERE for the Dutch version.

Herman van den Bosch's picture #DigitalCity
Herman van den Bosch, professor in management development , posted

The first part of the serie 'Better cities - The role of technology' is online

Featured image

Six weeks ago, I started a new weekly series answering the question how digitization can contribute to the development of better cities and their surroundings. Technology alone cannot reach this goal. Far-reaching social and economic reforms are needed, also to ensure that the benefits of digitization are shared by everyone.

Below you will find links to the articles published until now:

Part A: Digital technology as a challenge

1. Prologue to a new series: Better cities. The role of digital technologies

2. Scare-off the monster behind the curtain: Big Tech’s monopoly

3. Ten years of smart city technology marketing

4. Digital social innovation: For the social good (and a moonshot)

5. Collect meaningful data and stay away from dataism

6. The Boston Smart City Playbook

7. The Future of Urban Tech. A project of the NYC Cornell University

Next up:
Part B: Digital instruments and ethics

8. Digital technology and the urban sustainability agenda. A frame

9. Ethical principles for digital technology

10. Accessibility, software, digital infrastructure, and data. The quest for ethics

11. Ethical principles and artificial intelligence

12. Ethical principles and applications of digital technology

13. Amsterdam benchmarked

14. ‘Agenda stad’ and digital instruments

Part C: Applications
15. Artificial intelligence abused
16. Government: services and participation
17. Mobility
18. Circular economy: Construction
19. Circular economy: Waste
20. Resilience
21. Energy transition
22. Health
23. Smart cities from scratch
24. Epilogue

Links to the Dutch versions, you will find below:

Herman van den Bosch's picture #Energy
Herman van den Bosch, professor in management development , posted

7. The Future of Urban Tech-project

Featured image

The seventh edition of the series Better cities. The contribution of digital technology is about forecasts, trends and signals regarding the role of technology in the development of cities, as seen by Cornell University's Future of Urban Tech-project. The Dutch versions of this and other already published posts are here.

A source of new insights

Technology has changed the planet for better and for worse. Will this change continue, and which direction will dominate? To answer this question, scientists at the Jacobs Institute at Cornell University in New York developed a horizon scan, named The Future of Urban Tech. At first, they made a content analysis of hundreds of recent scientific publications, from which they distilled 217 signals. These signals were grouped into 49 trends, full of contradictions. Each trend is tagged with an indication of time frame, probability, and societal impact. In the end, they modeled six forecasts. These describe dominant directions for change.

Readers can use the site in their own way. I started from the 17 sectors such as built environment, logistics, mobility, and energy and explored the related trends. It is also possible to start top-down with one of the six forecasts and examine its plausibility considering the related trends and signals. I will show below that each of the forecasts is challenging and invites further reading.

Content selection is supported by dynamic graphics, which connect all signals, trends and forecasts and enable the reader to see their interrelationships. Just start scrolling, unleash your curiosity and decide after some explorations how to proceed more systematically.

The website briefly describes each of the forecasts, trends, and signals. Each signal reflects the content of a handful of (popular) scientific publications, which are briefly summarized. Read the articles that intrigue you or limit yourself to the summary.

Take the time to explore this site as you will encounter many new insights and opinions. The link to the project is at the end of this article.

Below I will explain some aspects of the content of the project, followed by some caveats.

Six forecasts

The forecasts reflect the multiplicity of views in contemporary scientific literature, stimulating readers to form a judgment. The wording of the forecasts is reproduced in abbreviated form below.

1. All buildings, houses, means of transport, infrastructure, but also trees and parks will be connected with sensors and cameras and form one web.
Many buildings, buses, trains, and roads are already equipped with digital detection, but they are not linked yet up at city scale. The next decade will change this, which will, for example, mean a breakthrough in the management of energy flows, but also raise questions regarding privacy.

2. Cities will use advanced biotechnology to take livability to new heights.
Growing understanding of human dependence on nature will lead to mapping the physical-biological world as well as its threats and its blessings to humans. City authorities will equip trees, parks, and waterways with sensors to measure and control the vitality of ecosystems.

3. Resilient corridors will mitigate the impact of climate change, but citizens will be prepared for the inevitable shocks to come.
Cities will reduce CO2 emissions but also prepare for the inevitable consequences of climate change. Political and financial centers of power will be concentrated in places where the impact of climate change can be controlled by technical means.

4. Artificial neural networks provide advanced forms of machine learning with unparalleled predictive capabilities that will bring order to the chaos of urban life.
Machine learning and artificial intelligence will become inscrutable black boxes that make decisions without giving explanations. The ultimate questions are whether the machines to which we outsource our decisions can still be controlled themselves and whether the impact of spontaneous encounters and human ideas disappears if computers produce the best solutions after all?

5. New Screen Deal that redistributes the risks and benefits of urban technology.
“Everything remote” – learning, healthcare, work, and entertainment – is becoming the new normal. The predictive power of AI will lead to conflicts over the concentration of wealth and power that digital platforms cause. But on the other hand, new stakeholders will focus on equity.

6. A global supply chain for city-building technologies will 'crack the code of the city'.
In the smart cities-movement there is a tension between top-down and bottom-up, between proprietary versus open and between Big Tech and Makers. A new urban innovation industry will take dominance but will be more attuned to societal concerns. Governments, in turn, will have a clearer picture of the problems that the industry needs to solve. A public-private structure for investments and governance is indispensable to counter the power of Big Tech.

A few notes

As mentioned, each of the six forecasts is based on trends. Nine trends, in the case of the latest forecast mentioned above. Each trend is illustrated by a handful of signals, documented by various publications. One of the nine trends supporting the latter forecast is “Regional clustering from enterprises to ecosystems”, for example New York, London, Berlin, and Amsterdam. This refers to the growing power of local technology hubs, supported by regional capital and involving governments, start-ups, knowledge institutions and citizens. This concentration could even lead to a new “space race” between cities instead of countries. However, the underlying signals show that this "trend" is more open-ended and uncertain than its description warrants.

I went through many publications documenting the signals and concluded that "trends" essentially map the bandwidth within developments within a domain will occur. To me, this does not detract from the value of the exercise, because the more doubts there are about the future and the more insights we have into the forces that shape it, the more opportunities we have to influence the future.

As the six forecasts must match the open nature of the trends, I have reformulated each of these forecasts as pairs of conflicting directions for development.

1. The commercial or political interests behind urban technology versus the well-being and privacy of citizens.

2. The struggle between 'Big Tech' versus (supra)national political over leadership over technological development.

3. The infusion of technology into all domains of society versus acceptance of unpredictable outcomes of human interactions resulting from creativity, inner motives, and intuitive decisions.

4. Controlling nature through biotechnology versus restoring a balance between humans and natural ecosystems.

5. The concentration of power, political influence, and wealth through control over technology versus open licensing that allows technology to be used for the benefit of the entire world population.

6. Autonomous decision-making through machine learning and artificial intelligence versus the primacy of democratic and decentralized decision-making over the application of technology.

Studying the Future of Urban Tech-project has been a rich and thought-provoking learning experience and has helped fueling the insights underlying this series.

You can find the Future of Urban Tech project behind the link below:

Herman van den Bosch's picture #Mobility